Address
Form of work
SalaryGENERAL SUMMARY
Drives all operational, sales and service aspects of retail branch banking. Provides thorough customer account services and answers customer questions using strong knowledge of the Bank’s products/services.
ESSENTIAL JOB FUNCTIONS*
- Advises customers based on knowledge of the Bank’s consumer products and services.
- Performs basic transactions, accepts deposits and payments, cashes checks, and issues various checks.
- Prepares individual daily balance of teller transactions.
- Opens and services new and existing accounts.
- Orders cash for branch, balances vault cash, buys and sells cash from/to appropriate personal bankers.
- Performs transaction overrides when necessary.
- Performs maintenance on employee accounts.
- Meets with customers to discuss any personal financial needs.
- Provides thorough customer service (e.g., account openings, changes, and closings).
- Opens and closes branch according to security procedures.
- Voids or overrides transactions, as necessary.
- Greets all lobby customers and provides appropriate assistance in daily transactions; addresses inquiries and resolves customer issues.
- Assists in overseeing branch sales program.
- Acts as manager in absence of Branch Manager.
- Required to participate in training, and comply with all Bank policies and procedures, as well as Federal and State banking laws and regulations.
- Participates in community groups/events for networking opportunities.
OTHER DUTIES AND RESPONSIBILITIES
- Assists in training of Teller and Head Teller positions.
- Performs additional duties, as assigned.
