Assistant Banquet Manager

SUMMARY

The Assistant Banquet Manager at Amway Grand is responsible for ensuring guest satisfaction, achieving/maintaining division standards, and maximizing profits in the service of all banquet food and beverage at the Amway Grand Plaza Hotel, DeVos Place Convention Center, and various off-premise catering venues. This position involves hands-on supervision of the banquet staff, training new and ongoing staff, and serving as a point of contact for banquet staff.

ESSENTIAL FUNCTIONS

• Lead and supervise the banquet staff, including training new and ongoing staff.
• Ensure proper tabulation of banquet checks
• Focus on team recognition and employee engagement.
• Participate in an "aggressive hospitality program," greeting all guests with warmth and enthusiasm, and be attentive to their needs while they are with us.
• Assist in organizing and executing offsite events and preparing bar inventory paperwork and end-of-night paperwork.
• Follow all hotel policies and procedures pertaining to your area of work, including established uniform standards and compliance with all company policies.
• Practice safety standards and report all unsafe conditions.
• Provide fast and courteous service to our guests; to accomplish this, a well-organized work area must be maintained.
• Conduct yourself in a professional manner at all times as a goodwill ambassador of the AGPH to ensure guest satisfaction.
• Follow established guidelines, procedures, and policies.
• Excellent at cash handling.

DAILY RESPONSIBILITIES

• Oversee and monitor daily banquet operations, maintain organization of banquet areas, and all service equipment.
• Maintain energy conservation, loss prevention, and recycling programs.
• Ensure ongoing training of staff to maintain standards of service and profit margins.
• Directly supervise the work of banquet servers, bartenders, and supervisors and responsible for their grooming standards and appearance.
• Check BEO and function sheets against actual set up and menus and follow up on all details to ensure successful events.
• Maintain up-to-date details on banquet functions and communicate changes to staff.
• Maintain high levels of sanitation and cleanliness in service areas.
• Maintain professional rapport with Catering and Sales Managers, Executive Chef, F&B staff.
• Must be visible in the public space during events to ensure guest needs are being met.
• Discuss customer's expectations and how best to meet those expectations with the staff.
• Communicate with client and catering manager on the set up of each event.

QUALIFICATIONS

• Must become a routine user of all Amway Hotel Collection Catering and convention systems (Delphi, Time and attendance, Microsoft Word, and change logs and routing systems).
• Must be familiar with hotel layout, products, services, amenities, and history.
• Must be familiar with Convention Center layout and off-premise catering venues.
• Ability to schedule, train, discipline and direct Banquet Associates.

EDUCATION and/or EXPERIENCE

• Banquet experience is a must.
• Strong leadership qualities are needed.