Address
Form of workSummary Assists Banking Center Manager in daily management and operation of the Banking Center; assumes Manager's responsibilities in the absence of the Banking Center Manager; and exemplifies and encourages Core Values by performing the following.
Duties and Responsibilities include the following.
Supervisory Responsibilities
May directly supervise one to ten employees of the Retail Staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include assisting with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching, rewarding and disciplining employees; addressing complaints and resolving problems.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies:
Analytical and Design - Collects and researches data; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Interpersonal Skills/Customer Service - Maintains a high level of confidentiality; Manages difficult or emotional customer situations; Responds promptly to requests for service and assistance; Meets commitments.
Oral and Written Communication - Listens and gets clarification; Responds well to questions; Writes clearly and informatively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Leadership and Managing People - Exhibits confidence in self and others; Inspires and motivates others to perform well; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Delegates work assignments.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Diversity and Ethics - Promotes a harassment-free environment; Works with integrity and ethically.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity.
Judgment and Motivation - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Organizes or schedules other people and their tasks.
Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Adheres to Security Policy and Procedures.
Adaptability and Initiative - Adapts to changes in the work environment; Manages competing demands; Asks for and offers help when needed.
Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university preferred, high school diploma or general education degree (GED) required; minimum two years bank operations experience and one year supervisory experience; or equivalent combination of education and experience.
Internal: minimum one to two years' experience as a Retail Relationship Banker and/or Personal Banker Supervisor; new account training required; loan training preferred. Performance evaluation by Manager, Regional Manager and Chief Retail Officer will also be a consideration for promotion.
Computer Skills
To perform this job successfully, an individual should have knowledge of the Internet, Outlook, Microsoft Word and Excel. Ability to learn bank-specific software such as MPC, IBS, ADP, etc. Ability to use basic office machines.
Bank Culture/Customer Service Skills
Promotes the Bank's culture, including the support of our Brand promise and Core Values.
Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank.
Physical Demands While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Work Environment The noise level in the work environment is usually moderate.
This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank's sole discretion.
Origin Bank is an equal opportunity employer and we do not discriminate in hiring or employment on the basis of race, color, sex, age, marital or veteran status, non-job related disability, religion, national origin, genetic information or any other basis protected by law.
Duties and Responsibilities include the following.
- Manages the Banking Center in the absence of manager.
- Manages operational processes and controls to ensure the Banking Center maintains a high level of quality as it relates to customer information and compliance standards.
- Assists in the delivery of quality customer service through personal contact with customers and prospects and adherence to approved quality standards.
- Assures effective utilization of staff, objective performance evaluations, and operational/audit quality of all employees.
- Mentors or assigns qualified mentor for all new Retail Bankers assigned to Banking Center for training. Ensures compliance with Retail Banker Mentoring Program standards.
- Oversees the coordination of communications to staff regarding all operational issues in the absence of manager.
- Collaborates with manager to conduct sales meetings as needed.
- Meets Banking Center performance standards in areas such as operating loss control, banker's levels of performance, Bank Secrecy Act, bank security, compliance with established policies and procedures and all other aspects of Banking Center operations.
- Supports and promotes sales and service activities of staff, including opening new accounts and operating a cash drawer/recycler if necessary.
- May perform duties of Loan Officer, Personal Banker, Relationship Banker or other operational positions.
Supervisory Responsibilities
May directly supervise one to ten employees of the Retail Staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include assisting with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching, rewarding and disciplining employees; addressing complaints and resolving problems.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies:
Analytical and Design - Collects and researches data; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Interpersonal Skills/Customer Service - Maintains a high level of confidentiality; Manages difficult or emotional customer situations; Responds promptly to requests for service and assistance; Meets commitments.
Oral and Written Communication - Listens and gets clarification; Responds well to questions; Writes clearly and informatively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Leadership and Managing People - Exhibits confidence in self and others; Inspires and motivates others to perform well; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Delegates work assignments.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Diversity and Ethics - Promotes a harassment-free environment; Works with integrity and ethically.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity.
Judgment and Motivation - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Organizes or schedules other people and their tasks.
Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Adheres to Security Policy and Procedures.
Adaptability and Initiative - Adapts to changes in the work environment; Manages competing demands; Asks for and offers help when needed.
Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university preferred, high school diploma or general education degree (GED) required; minimum two years bank operations experience and one year supervisory experience; or equivalent combination of education and experience.
Internal: minimum one to two years' experience as a Retail Relationship Banker and/or Personal Banker Supervisor; new account training required; loan training preferred. Performance evaluation by Manager, Regional Manager and Chief Retail Officer will also be a consideration for promotion.
Computer Skills
To perform this job successfully, an individual should have knowledge of the Internet, Outlook, Microsoft Word and Excel. Ability to learn bank-specific software such as MPC, IBS, ADP, etc. Ability to use basic office machines.
Bank Culture/Customer Service Skills
Promotes the Bank's culture, including the support of our Brand promise and Core Values.
Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank.
Physical Demands While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Work Environment The noise level in the work environment is usually moderate.
This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank's sole discretion.
Origin Bank is an equal opportunity employer and we do not discriminate in hiring or employment on the basis of race, color, sex, age, marital or veteran status, non-job related disability, religion, national origin, genetic information or any other basis protected by law.
