Asset Protection Investigator Macy's - Full Time (Fort Lauderdale)

Job Overview:

The Asset Protection Detective’s primary responsibility is to prevent the loss of company property while maintaining a safe business environment. Support store’s efforts in providing the best customer service within a controlled environment so as to ensure maximum sales at the highest profit rate attainable. Under general supervision and established procedures, the Asset Protection Detective detects and apprehends shoplifters and dishonest employees.

Essential Functions:

• Recover stolen merchandise and apprehend shoplifters and other people who commit fraud or other criminal acts against the company
• Investigate criminal violations against the person or property of any customer or associate that is committed on company premises
• Working with CCTV camera equipment.
• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection Manager
• Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
• Promote shortage awareness and theft deterrence among associates by conducting meetings and participating in training events
• Successfully complete all Asset Protection training requirements including CPR and First Aid and maintain personal certifications as required by law
• Conduct audits to ensure sales department compliance to merchandise exposure standards and Asset Protection policies
• Respond to customer and associate incidents to facilitate first aid and minimize company liability
• Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection Store Detective is summoned
• Works on special assignments, investigations, and surveillance as directed by store leadership
• Responds to alarm conditions at assigned store

Qualifications and Competencies:

• High School Diploma or equivalent required
• No experience required
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays, and on call hours.

Physical Requirements:

• Position requires prolonged periods of standing/walking around store or department
• Ability to sustain long periods of time enclosed in surveillance areas.
• May occasionally involve reaching above eye level, stooping, kneeling, or crouching.
• Must be able to apprehend shoplifters
• Frequently lift/move up to 30lbs

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• On call
• Overtime
• Weekends as needed

Work Location: In person