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Form of work
SalaryJOB PURPOSE: Perform Asset Protection responsibilities for the Store in accordance with company procedures and policies, in order to drive sales and profits
REPORTS TO: KEY PARTNERSHIPS: Asset Protection Manager or Area Asset Protection Manager AP Supervisor, Market Investigator, Closed Circuit Monitoring (C3)
KEY RESPONSIBILITIES FOR THIS ROLE: •
- Manages External Apprehensions ‐ Observes customers’ and contractors’ (CCTV and on floor) activities to detect theft, fraud, or suspicious activity; collects investigative intelligence related to ORC activity and fraud ‐
- Reports infractions of company policy to AP and/or store leadership ‐
- Conducts interviews in accordance with local laws and Company policy with customers and contractors suspected of theft ‐
- Reports suspected fraud (i.e. credit / check and refund fraud) to AP leadership or Market Investigations as needed ‐
- Creates and manages records using approved Company methods for reports of apprehension, witness statements, retention of evidence, and disposition of recovered merchandise •
- Shrinkage and Safety ‐ Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates ‐ Provides support by walking the store to identify potential hazards that could result in customer or associate injury ‐
- Takes initiative to correct minor hazards on floor while reporting larger concerns or consistent issues to leadership ‐
- Conducts incident investigations and completes associated reports • Internal Investigations ‐
- Provides support by taking direction from AP leadership to collect evidence regarding internal investigations ‐
- Acts as an interview witness as needed ‐
- Takes direction from AP leadership to monitor associate activity as needed • Court Hearings ‐ Attends hearings as required and updates appropriate files with court‐related outcomes; maintains relationship with local law enforcement
- Performance Standards ‐ Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, productivity, and attendance.
Job Type: Full-time
Pay: $13.00 - $16.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
