ARMA Ins. Verification Rep 1

• Looking to work in a patient-centered environment that fosters innovation, continuous improvement and a commitment to delivering the highest quality care? Then Join Us!Become part of our care team of dedicated staff focused on patient well-being. At UNC Health Appalachian we prioritize delivering exceptional quality care.
• ARMA Insurance Verification Rep
  Position Summary
  
  • Obtains precertification information needed for all admissions. Responsible for patient registration and admitting, in support of the Site/Service/Clinic. Responsible for delivering exceptional customer service and patient experience. Works to obtain precertification information and contacts insurance companies for all patient types requiring pre-admission certification, notification, in-network, out-network and benefits verification
• Position Qualifications
  
  • Minimum Education
    
    • Completion of a high school diploma or GED
  • Experience
    
    • Three to six months of experience in a medical office, clinic, or acute care site is preferred
  • Required Registration/License/Certification
    
    • N/A
  • Knowledge, Skills and Abilities
    
    • Knowledge of and works within the scope of the admissions and scheduling representative.
    • Ability to communicate courteously and effectively with the public, patients, family, staff, and physicians; acts within the chain of command, utilizing positive verbal and non-verbal skills.
    • A clear understanding of computer processes, fax, phone, and scanning.
    • Knowledge of compliance and attention to detail.
    • Ability to demonstrate exceptional customer service to patients, family, staff, and physicians.
  • Physical Demands
    
    • Lifts, pushes, and pulls, up to 50 pounds
    • Manual dexterity and mobility
    • Prolonged, extensive or considerable sitting/standing/walking > 7 hours per day
    • Bending, squatting, twisting, turning
    • Near acuity: ability to see clearly at 20 inches or less
  • Working Conditions
    
    • Regularly exposed to the risk of bloodborne diseases
    • Exposed to hazards from electrical/mechanical/power equipment
    • Exposed to odorous chemicals and specimens
    • Exposed to unpleasant elements (accident, injury, slippery surfaces uneven surfaces), etc.
    • Handles emergency or crises
    • Subject to irregular hours (days, evenings, nights, weekends, holidays)

Benefits & Perks
Compensation is based on education and experience. Benefits begin the first of the month following 60 days of employment to begin from the new hire orientation date. This position is a non-exempt position with WOW shift differential.

• Comprehensive benefits package to include health, dental, and vision insurance as well as HSA.
• Supplemental insurance to include short and long-term disability insurance, accidental insurance, life insurance, hospital indemnity insurance, critical illness insurance, identity theft protection, legal insurance, etc.
• Student loan refinancing benefit and college savings fund as well as tuition reimbursement for qualifying employees.
• 403(b) retirement plan with employer match.
• Paid time off - front-loaded for the first year for qualifying part-time and full-time employees (amount based on status and FTE at the time of hire) - paid time off accrual begins following the first year of employment. Cash out option also available for qualifying employees by meeting specified criteria.
• Paid parental leave - qualifying employees are eligible to use two (2) weeks of paid parental leave anytime during the first six (6) months following the birth or adoption of a child - to be taken consecutively.
• Employee Wellness program - Love Your Life - award-winning voluntary wellness program available for UNC Health Appalachian employees. Employees enrolled on the organization's health plan can enroll with our health screening (biometrics and labs) and earn program incentives. Employees who are not enrolled on the organization's health plan can participate in online wellness activities for a chance to earn quarterly prize drawings.
• Employee to Employee (E2E) program - Caring for our own. Employee program that is solely funded by voluntary employee donations. The money is used to financially assist co-workers that are experiencing unexpected financial hardship.
• Employee perks to include discounted rates for Dollywood, Biltmore, Tweetsie Railroad, etc. (subject to change).
• Supportive work environment that values teamwork, innovation, and patient-centered care.
• Work in a state-of-the-art medical facilitie and cutting-edge technologies.Take a virtual tour of our new Schaefer Family Patient Care Tower by clicking here.

About UNC Health Appalachian
It's official - UNC Health Appalachian earned an "A" in the fall 2023 Leapfrog Patient Safety Grades! UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply "making life better."
About UNC Health
UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.
UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodation during the application process, please contact us.
Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen.
For accommodation or additional information, contact recruitment@apprhs.org.