Area Service Manager - Pittsburgh, Pa

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

The Area Service Manager is responsible for implementing a clear business strategy, developing and growing the Service labor and aftermarket parts business in their area, and developing a team of service technicians to deliver the ultimate customer experience based on the North America Service business strategies.  In this role you are the local Service leader representing Tennant and our strategies and vision to your team, sales and customers.

GENERAL RESPONSIBILITIES:    

• Collaborates with all sales teams in their area on projects involving growth opportunities for machine sales and service.
• Provides accurate forecasting that reflects the industry, business trends, and potential business in their area.
• Grows key accounts and ensures customer satisfaction through continuous customer interaction in the field. 
• Communicates and recommends Service offerings that align with customer needs.
• Recommends and develops new service territories.
• Demonstrated ability to effectively align with and communicate Tennant's vision and North America Service strategies in tactical terms to direct reports and Tennant customers in their territory.
• Promotes a high performing culture that engages in change, supported through an atmosphere of optimism and passion in the Service organization.
• Spends time in the field on a regular basis to build relationships with technicians and focus on their growth and development.
• Partners with the appropriate support functions to address development needs for technicians.
• Partners with sales to conduct business reviews to retain and grow large customers in their territory.
• Ownership of P&L and Balance sheet for Area. Optimizes the resources for plan achievement at the Area level to assure Area results.
• Strong focus on Customer Experience, Safety, Professional Etiquette, Performance/Execution, and Time Management or productivity to continuously drive and improve efficiencies for their team.
• Mentor Lead techs
• Ownership of Inventory and FIC partnership.
• Assist and collaborate with cross-functional teams: Field Operations, Talent Acquisition, TAC, Engineering and Product and Marketing to align on goals and objectives.

REQUIRED EXPERIENCE & EDUCATION:

• High School Diploma or equivalent.  Bachelor's strongly degree preferred.
• 5+ years of business experience with customer interface preferably in a sales or service role including a minimum of 3 years of experience leading others, ideally in a remote employee environment.
• Demonstrated ability to build a strong team including identifying, developing, and retaining talent.
• Proficient computer and application skills.
• Valid driver's license plus meet Tennant Company Fleet policy requirements.

REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS:  In addition to the General Responsibilities, the following are requisite interpersonal and behavior skills of the position:

Communicates Effectively: Writes and presents effectively; adjusts to fit the audience and the message; effectively gets a message across.
Nimble Learning:  Ability to examine issues from multiple perspectives to develop a well-reasoned and sustainable solution to problems.
Decision Quality:  Ability to concentrate on tasks, make decisions, and work calmly and effectively in a high-pressure, deadline oriented environment. Demonstrate Personal Flexibility:  Willingness to be flexible with time and adjust to a changing work environment.  Open to lifelong, continuous personal improvement; aware of self and impact on others; responsive to feedback; is very flexible; is adaptable to demand characteristics of different situations.
Customer Focus:  Ability to build and maintain positive relationships, both internally and externally, while maintaining a customer service orientation.
Demonstrates Self - Awareness: Reflects on and learns from own mistakes and helps others to do the same.
Ensures Accountability:  Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations. Consistent attendance either onsite or remotely as needed by the business; ability to take direction and accept supervision.
Directs Work: Manages people well; gets the most and best out of people he/she has; sets and communicates guiding goals; measures accomplishments, holds people accountable, and gives useful feedback; delegates and develops; keeps people informed; provides coaching for today and for the future. Comfortably confronts and works through conflict; deals promptly and fairly with problem performers.
Develops Talent:  Delegates responsibility and conveys clear expectations to others. Intervenes appropriately to remove obstacles. Monitors others' progress; hires great talent; inspires others; builds motivated, high-performing teams; understands what motivates different people.
Acting with Honor and Character: Is a person of high character, is consistent and acts in line with a clear and visible set of values and beliefs, walks his/her talk; Consistently behaves in a way that reflects positively on self, function, and Tennant Company.

Begin your journey with us. Let's reinvent how the world cleans. 

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.