Area Manager Sales and Install

Position Overview:

The Area New Acquisition Manager supports the strategy, development and execution of the regional business plan and human capital strategy for the New Acquisition channel. This position is accountable for developing action plans to meet or exceed goals for their area within the channel. He/she must be adept at building engagement and alignment through strong people leadership, including exceptional talent development, and effective communication and collaboration. He/she will collaborate and input with functional leadership to support growth and development of operations teams in the territory. This role will lead channel growth activities for field operations and sales.

Responsibilities:

Leadership:

• Drive results by leading by example, building strong relationships, and influencing teams of frontline operations and sales managers. Provide clarity of vision and expectations for execution; role model effective coaching and performance feedback, prioritizing resources; and facilitate alignment of the teams.
• Support execution of a strong talent management plan including talent assessment, selection, empowerment, coaching, motivation, and retention of top talent; build and develop succession plans and pipeline of talent.
• Cultivate employee engagement and positive employee relations environment through robust and regular employee communications, performance feedback, reward and recognition culture, and focused employee development.
• Employ a diverse and creative communications framework to align managers, reps, sales support, and ops teams and generate understanding and commitment to achieving the business plan.

Functional:

• Direct revenue growth and profitability of the overall operation for a designated area.
• Plan and coordinate the activities of the service and Installation operations for an area.
• Maintain a high level of quality and timely service to customers for maximum retention.
• Develop and maintain liaisons with appropriate public safety officers, sub-contractors, associated industry contacts.
• Execute operating efficiencies and dynamics for successful operations programs and processes. Ensure consistency in field operations and field sales process(s).
• Monitor competitive activities within territory and collaborate with operations and sales managers to recommend and implement tactical defenses.
• Collaborate with other Business Units to deliver the best solutions to our employees and customers to increase acquisition, decrease attrition, reduce Subscriber Acquisition Cost (SAC), Cost to Serve (CTS), and deliver flawless service.
• Mentor, drive, and support operation and sales managers in territory, driving productivity and sales performance objectives for the business.
• Provide support for continued Sales Rep productivity evolution in initiative creation, implementation, and management of execution efficiency to include lead dispositioning, sales performance dashboard analysis, use of model sales call, and other productivity programs.
• Execute operating efficiencies and dynamics for successful sales programs and processes. Ensure consistency in field sales process/lead management, and SGL activities.
• Assist with creating and launching new products, services, and programs to satisfy market demands and take advantage of new market opportunities.
• Recommend innovative solutions and demonstrate strong commitment for ADT to continue improving the customer experience, while fostering a culture that demonstrates ADT’s responsibility to its employees, community, and mission of creating customers for life.

Management:

• Participate in forecasts and budgets for Area; provide regular reporting and communication to other key stakeholders.

Knowledge, Skills and Abilities:

Education:

• 4-year college degree in business administration, marketing, operations, or other related field of discipline or equivalent experience.

Experience:

• Minimum 5 years of operations and operations management experience.
• At least 3 years of experience in leadership operations.
• Assessing, coaching, and developing talent and managing multi-disciplinary organizations.
• Establishing business direction and executing strategy development and implementation.
• Leading a significant business unit of similar size; scoping, designing, and implementing business solutions to build/grow a market.
• Influencing business decisions in a highly matrixed organization.

Performance Metrics:

Year one critical success factors include, but are not limited to:

• Media Close Rate
• SG Production vs Target
• Gross Close to Sold
• Quality vs Target

Functional Competencies:

Business and Financial Acumen: Understand historical and future economics, trends, analytics, and key drivers of the business; lead collaborative action plans to drive ADT business results. Able to compellingly articulate financial analytics in a manner that tells the big picture story, including possible solutions to executive leadership.

Drive Growth: Apply broad, cross-functional knowledge and resources to produce results that best fit the company strategy.

Inspire results: Create an environment where employees are held accountable and strive for achieving goals and results. Enable accomplishment and goal achievement by prioritizing and balancing time, actions, resources, and initiatives. Ensure change initiatives and priorities are implemented appropriately and celebrated.

Strategic Agility: Take real-time assessment of market and respond appropriately with strategic plan and monitor execution on solutions to address. Work through different strategic options and determine their intended and unintended implications and apply to business planning. Highly adaptable in challenging and complex situations; able to quickly assess situations and see both bigger and smaller picture impact and take quick action to address. Assess deliverables against leading industry practices and implement plans that leverage company advantages.

Leadership Competencies:

Play well with others: Promote cooperation and teamwork across the ADT enterprise and eco-system (stakeholder/partner).

Own it! Make it happen: Demonstrate a passion for the business and to delivering results that inspires others to do their best.

Walk in the customer’s shoes: Demonstrate a deep commitment to enriching the customer experience and increasing customer loyalty and delight.

Dare to be different: Encourage and pursue bold ideas, game changing innovation, and creative thinking that differentiates ADT.

Make the best decisions: Think through issues insightfully to generate ideas and solutions that move our business forward.

Be a game changer: Lead and embrace change; create and support a culture that nimbly manages and embraces change.

Care about our team: Foster employee engagement and build high performing teams to ensure that ADT attracts, develops, and retains the best talent.

See the big picture: Think broadly about the business to create strategies, tactics, and plans that position ADT to compete effectively.