AddressJOB PURPOSE
The Area Manager has daily operational accountability for assigned customer-contracted service location(s). Position is responsible for directly supervising and coordinating work activities of the cleaning and maintenance teams, coaching and training team members, maximizing efficiency and consistency of custodial services, and assisting with cleaning duties.. The position is also responsible for employee hiring, training and development procedures; employee/shift scheduling practices; direct expense control, and service performance and quality service delivery. Area Manager will be accountable for developing long-term, high quality client relationships by taking a proactive approach to identify issues and mutually acceptable solutions supporting customer requirements and company objectives. The Area Manager is responsible for providing vision to service team through actions, words, and actions. EXPECTATIONS FOR SATISFACTORY JOB PERFORMANCE
- Recruits and hires qualified employees to meet Prestige Maintenance USA’s/customer’s/contract’s expectations for service location and completes appropriate employee forms and ensures company policies and procedures have been discussed with all employees
- Responds to customer requests promptly, resolves customer complaints, builds strong relationships with all accounts and develops team for accountability; attends key contracted accounts meetings, stays abreast of current issues and looks for opportunities for growth
- Provides day-to-day leadership, supervision, development, training and coaching directly or indirectly to assigned workforce that mirrors the adopted mission and core values of Prestige Maintenance USA
- Projects a professional image of the company to promote its goals and objectives
- Ensures that the operational field staff adheres to company policy and administers company practices in a fair and equitable manner
- Controls and reviews expenses to ensure compliance with area-related labor budget allocations and projections, spot trends early on, and initiate corrective action steps to reverse negative trends. Obtain approval from appropriately-designated management personnel for any and all area-related budget increase requests
- Works with applicable identified custodial staff to complete work schedules and post to designated areas
- Reviews and processes payroll reports within 24 hours
- Performs daily standard administrative duties (e.g., approving employee time off requests, schedules changes and employee 90 day and annual evaluations).
- Assesses, provides, and documents administrative, technical and equipment training needs for specified custodial staff
- Conducts regularly scheduled account visits amd audits with customer management, documents visits and completes and submits various reports and audit evaluations to company and account-designated management personnel; maintains and logs required reports
- Ensures service levels and performance expectations are maintained or exceeded per client and Prestige Maintenance USA’s contract agreements
- Manage and decrease direct cost at all accounts
- Monitors, manages inventory stock and materials; coordinates with Purchasing to resolve supply issues.
- Ensures all equipment is inspected for proper operation and damage. Ensures supplier guidelines, policies and procedures are properly followed and appropriately-designated custodian escalates issues/challenges to properly identified vendor
- Investigates and notifies appropriate personnel in a timely manner of all incidents, which may include but is not limited to: false alarms, damages, thefts, and employee and customer injuries; submit applicable reports and pertinent documentation to the main office in designated time frame
- Covers shifts where needed
EDUCATION AND CERTIFICAtions
Business Administration degree or equivalent with emphasis on management, customer service, or operations training plus 3 – 5 years appropriate hands on experience in a similar or related role(s)
Additional skills: required & preferred
REQUIRED SKILLS:· Knowledge of janitorial industry.· Experience in facility services management· Knowledge of wage, hour, and labor laws· Labor & Supplies budgeting experience· Microsoft Office applications experience (Word, Excel, PowerPoint & Outlook)· Be organized, flexible, ability to multi-task and shift smoothly between numerous projects based on priority.· Ability to maintain confidential information· Ability to solve problems and make decisions· Knowledge of proper handling of hazardous materials and OSHA guidelines· Microsoft Office applications experience (Word, Excel, PowerPoint & Outlook)· Must be able to operate standard janitorial equipment including side by side, auto scrubber, extractor PREFERRED SKILLS: · Bilingual in English/Spanish preferred· Some Sales knowledge
Business Administration degree or equivalent with emphasis on management, customer service, or operations training plus 3 – 5 years appropriate hands on experience in a similar or related role(s)
Additional skills: required & preferred
REQUIRED SKILLS:· Knowledge of janitorial industry.· Experience in facility services management· Knowledge of wage, hour, and labor laws· Labor & Supplies budgeting experience· Microsoft Office applications experience (Word, Excel, PowerPoint & Outlook)· Be organized, flexible, ability to multi-task and shift smoothly between numerous projects based on priority.· Ability to maintain confidential information· Ability to solve problems and make decisions· Knowledge of proper handling of hazardous materials and OSHA guidelines· Microsoft Office applications experience (Word, Excel, PowerPoint & Outlook)· Must be able to operate standard janitorial equipment including side by side, auto scrubber, extractor PREFERRED SKILLS: · Bilingual in English/Spanish preferred· Some Sales knowledge
