Restaurants will always be the center of our business. As we strive to achieve Raising Cane’s Vision, we leverage multiple partnerships to expand our global footprint while maintaining a local presence & identity through great teamwork! In addition, to Vendors, Franchise and RSO Partners, Restaurant Support Business Unit Team Partners & Crewmembers are critical to our success!
At Raising Cane’s, we support our Restaurants with both Business Unit & RSO support. Our commitment & dedication to Restaurant support is a competitive advantage! Business Unit Support Crewmembers are aligned to a specific Business Unit defined as either a Region, Market or Area. The Business Unit Teams are comprised of Support Crewmembers who are functional experts in various disciplines. The various Support Departments or Functions are led by best-in-class experts. The RSO Support Department / Functional leader is responsible for the hiring, training, personnel management, development & functional routines for the Business Unit Crewmembers.
Responsibilities:
The Area Director of Restaurants is the restaurant leader responsible for directing and operating restaurants within a specific area that is assigned to him or her, while leveraging, directing and collaborating with the Area Business Unit Team.
- Ability to lead, motivate, and empower Cane’s managers to higher levels of performance
- Customer & Crewmember focused
- Team oriented, collaborative & culturally aligned (Work Hard & Have Fun!)
- Restaurant Support focused!
- Sales driven & Profit smart
- Exercises good judgment & decision making
- Internally motivated & trustworthy
- Problem solver, analytical, detailed & process oriented
- Self-starter, organized and able to manage multiple priorities (project management)
- Excellent interpersonal & communication skills
- Ability to establish goals and convert plans into action
- Data-driven and Results oriented
- Responsible to deliver What We Do, high-performing, best-in class Operations by working with, leading & inspiring restaurant management teams & Crewmembers, identifying areas of opportunity, holding accountability and celebrating successes
- Ensure Company Restaurant activities and operations are aligned to Raising Cane’s Vision, Mission, Core Values & Non-Negotiables
- Directs and operates Restaurants while leveraging, directing and collaborating with the Area Business Unit Team
- Builds and executes Operational plans built from the ground up
- Delivers operations performance aligned to sales driven, profit smart philosophy
- Coaches restaurant leaders to show appreciation through the 3 R’s of Cane’s Love: Respect, Recognize and Reward
- Maintains full responsibility for financial performance directly impacting area restaurant operations and is accountable to all aspects of the restaurant EBITDAR – budget planning, management and performance.
Secondary Responsibility – Provide Leadership and Coaching to Business Unit Team
- Identifies current needs and/or gaps and directs Business Unit Team support to achieve desired results
- Directs Area Marketing support in developing and altering plans to most effectively utilize media, sponsorships and active community involvement
- Directs Training support to support underperforming Restaurants, certify training Restaurants, facilitate rollouts and assess effectiveness of current training programs
- Directs Recruiting support to assess needs, build recruitment strategies and allocate resources to attract and onboard all levels of Restaurant Crewmembers
- Conducts regular business reviews in conjunction with the Area Business Unit Team
- Collaborates with Functional Leaders to screen and hire best-in-class Functional experts for the Area Business Unit Team
- Collaborates with Functional Leaders in all personnel management of the Business Unit Teams: compensation, performance reviews, expense management and PTO review and approvals
- Provide insight and feedback to RSO & Functional Crewmembers on the effectiveness and usefulness of all Restaurant programs, systems and tools
- Recognizes when potential gaps in support, processes, and/or tools for the Restaurants exist and notify the appropriate parties for resolution
- Leverages appropriate forums to ensure all RSO & Functional Crewmembers are aligned to the goals and objectives of the Area Business Unit Team
- 5+ years experience in the restaurant industry with multi-unit leadership experience
- Retail / Restaurant experience in Operations for multiple units
- Microsoft Proficient: Word, Excel & Power Point
- Exceptional people & soft skills
- Excellent communication skills
- Acts as a role model, consistently represents & lives Cane’s Values
- Adherence to Company “How We Do Business” requirements
- Required to live within assigned Region, Area or Market (Home Base or Regional Office Base as assigned)
- Ability to Travel as required
- Strong work ethic and “hands on” approach
- High level of attention to detail, analytical & decisive decision maker
- Action & result oriented, strong commitment to quality & data-driven results
- Ability to see the “big picture” and focus on unit level performance concurrently
- Possess a valid driver's license