Arcade Technician

Arcade Technician

Position Description:

Surge Adventure Parks and Entertainment Centers are cutting-edge entertainment, fitness, and sports facilities unlike anything you have ever experienced. We have created a venue for active social outings, intense workouts, and awesome birthday parties. Our Arcade Technicians play a crucial role in ensuring that our customers are provided with a safe, high-quality environment in which they can enjoy the full Surge experience. Technicians must be at least 18 years of age, be able to pass a drug screening, and have a clean and valid Driver’s License.

Duties and Responsibilities

· Adhere to company policy and procedure

· Maintain professional appearance and conduct

· Communicate effectively throughout the organization

· Maintain a clean work area free of clutter

· Ensure the safe use of equipment, machines, and attractions by proactively identifying potential problems which may compromise service, quality, and/or performance

· Greet customers with a smile and maintain a helpful attitude

· Handle customer problems or issues in the quickest and fairest way possible

· Collaborate with management to development a preventative maintenance plan

· Program machines to ensure proper function

· Ensure all games are clean, stocked, and presentable to guests

· Install, calibrate, and test arcade game readers, game parts, and machines

· Dismantle and reassemble mechanical and technical components

· Clean machines, parts, tools, and other equipment regularly to ensure smooth operations

· Inspect and troubleshoot machines to determine the cause of malfunctions

· Repair and maintain the mechanical and electronic components of the Park

· Maintain records of machine maintenance, parts orders, repairs, and work history

· Minimize expenses by strategically sourcing assets and acquiring parts and equipment

· Communicate all equipment and operational issues in the Slack application

· Perform the Opening, Running, and Closing department duties as assigned

· Perform all other duties as assigned

Education and Licensure:

· High School Diploma or GED (required)

· Valid Driver’s License (required)

· Technical training (preferred)

Skills and Experience:

· Technical experience: 1 year (required) OR Education equivalent

· Facilities Maintenance: 1 year (preferred)

· Maintenance: 1 year (preferred)

· Experience with Embed and Intercard technologies (preferred)

· Must be able to work independently under time constraints

· Must be able to work in a fast-paced and stressful environment

· Basic knowledge of hand tools, plumbing, and dry wall patching

· Basic understanding of blueprints and schematic diagrams

· Strong attention to detail, planning, and organization

· Strong analytical, problem-solving, time management, and multitasking skills

· General knowledge of computer hardware and software systems

· General knowledge of the repair and maintenance of automated bowling equipment and various arcade games

· General knowledge of AV systems including movie sound, mobile video, projectors, and control systems

· General knowledge of circuitry boards

· Skills in practical applications of electronics, mechanics, hydraulics, and small electric motors

· Ability to read and understand the assembly and owner’s manual

· Ability to effectively communicate the problems or issues with any arcade games, bowling lanes, and other attractions to management

Schedule:

Full Time

Part Time

Day shift

Night shift

Monday – Friday

Weekend availability

Holidays

Environmental and Working Conditions:

· Frequently working in air conditioned, well-ventilated areas

· Occasionally working outdoors

· Frequently working in dimly lit areas

· Frequently exposed to flashing lights and loud sounds

Physical Demands:

· Prolonged periods of standing and walking

· Must be able to kneel, bend, stretch, push, pull, turn as needed

· Must be able to visually inspect machines

· Must be able to climb ladders

· Must be able to lift over 50 pounds as needed

Job Types: Full-time, Part-time

Pay: $14.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 10 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person