Approved Auto Repair Specialist

Overview
How would you like to help and serve the members of one of the most trusted brands in America? AAA has been around for 120 years with a proud tradition of service, innovation, and safety. This role is an ideal position for a person who would enjoy representing the interests of AAA Northeast within its Approved Auto Repair (AAR) network, playing a significant role in driving the adoption of AAA programs. Working within an assigned area, the Account Manager, is responsible for not only developing and maintaining strong relationships with existing automotive repair facilities (accounts) but establishing relationships with potential new accounts as well. This role does require extensive driving within the assigned area during daytime business hours, 3-5 days a week.
Responsibilities

• Develops AAR specific project plans, acquires resources and coordinates the efforts of team members and contractors or consultants in order to deliver projects according to plan.
• Develops strong and effective working relationships between AAR facilities and AAA Northeast; establishes trust, respect and cooperation with owners, to ensure the spirit of Five Diamond Customer Service reaches all Club members.
• Processes applications from potential contract garages; interviews owners and performs on-site inspections of equipment and facilities, ensuring AAA operating standards and contract compliance.
• Monitors all assigned AAR facility activities to ensure that Club and National quality standards are met; visits assigned facilities regularly to assure program standards are being met, i.e. signage, yearly insurance, etc.
• Counsels facilities regarding opportunities for improved service and follows through until the desired result occurs; keeps facility owners abreast of customer satisfaction responses; informs External Field Operations management of areas of concern.
• Works collectively with External Field Operations and the Technical Training department to identify technical training needs of the facilities; may assist in developing training; delivers technical training programs to support External Field Operations.
• Offer support to new trainees for video preparation & submission, offer BSSAs and observations to existing Technicians to evaluate training & equipment needs, ensure proper safety, technical and member service procedures are followed, focus on proper B2Q testing operation and eDocs warranty and invoicing, consistently monitor technician performance and provide support when necessary
• Mobile Battery Service Provider(BSP) Technician Coach:
  Responsible for supporting the Training Department, with hands on training, through coaching & development, of newly trained & current underperforming ISP network Mobile BSP Technicians. Dedicate 1-2 days per week to evaluate technician skills and reinforce training procedures to improve technician safety, service quality and performance.

Qualifications

• Account/Sales Manager experience preferred
• Automotive Service Writer, Manager or repair industry experience preferred
• Valid driver's license required
• Travel required approximately 4 days a week with 1 day in office or at home
• OE/ASE (Automotive Service Excellence) Certification preferred but not required
• High School or GED required, 2 or 4 Year College Degree Preferred