- Respond to inbound phone calls and customer visits to our state of the art store.
- Ensure that all inbound calls are handled in a timely and effective manner for service department and dealership.
- Perform outbound calls
- Be prepared, friendly, knowledgeable, and confident on every call
- Ensure all the appointments are set accordingly
- Deliver inquiries/messages intended for other service personnel and departments promptly
- Check email frequently and respond to inquiries immediately
- Commitment to remain informed about product.
- Follow up with customers to ensure satisfaction and produce referrals. You will be working in a friendly, high energy team environment.
- You will be mentored by our experienced staff
- Other duties may be assigned as needed.
- Automotive/Service knowledge and experience a plus.
- Prior experience in a call center, sales, retail, customer service and/or reception highly preferred.
- Excellent verbal/written communication skills.
- Customer contact experience required.
- Outgoing and patient personality with good customer relations ability.
- Professional Personal Experience is a must.
- Detail oriented, like proven processes, and are proficient with computers, emails, smart phones and the web.
- Persuasive, honest and like taking the initiative to get the job done.
- A multi-tasker that can provide great customer service.
- Willing to constantly invest in yourself, by participating in skills and product training.
- Must be at lease 18 years of age and have a valid drivers license
- We offer great benefits including vacation, holidays, medical, dental, vision, 401(k), EAP and more.
- We offer advancement opportunities within a large organization.
- We are an Equal Opportunity Employer.