Address
Form of work
Salary- Greet patients and visitors. Determines their needs and directs them accordingly.
- Answers non-medical questions and gives non-medical information to patients within practice guidelines.
- Gives routine non-medical instructions in preparation for the patient's visit to the practice.
- Reviews all information sheets and forms after patient's completion. Ensures that all necessary information is present. Assists new patients who are unable to complete the patient information sheet.
- Checks with the patient for any changes in the patient's address, phone number, name, or insurance information. If any changes, makes the necessary changes on the medical record to be updated by the cashier at time of check-out.
- Obtains copy of insurance card for patient file and verifies when needed.
- Places medical record in "hold" area, ready for back office pick up. Files charts not in use.
- Responsible for overseeing and monitoring the waiting area. Maintains a neat and orderly waiting area.
- Participates in cross-training to assist with other job functions where qualified.
- Performs duties as assigned by office management to ensure a smooth operation.
- Schedules patient appointments according to established office policies and procedures.
- Obtains information regarding visit in order to slot appropriate length of time for visit.
- Updates Patient demographics in computer system.
- Makes reminder calls prior to the day of service.
