Applications Administrator - Salesforce

Now more than ever, you can help build a strong and inclusive economy by being part of a team that is expanding small business opportunities in Maine.

If you are:

Information Systems savvy with experience in a centrally managed IT environment…

A skilled project manager with a focus on Salesforce administration…

A professional with great organizational and critical thinking skills…

A collaborative team player who communicates effectively with all CEI team members......

Then CEI is the place to put your talents and passions to work.

Who we are:

Headquartered in Maine, CEI is a community development finance institution that is a national leader in rural economic and business development. CEI's mission is to build a just, vibrant, and climate-resilient future for people and communities in Maine and rural communities. We do this by integrating finance, business expertise, and policy solutions in ways that make the economy work more equitably.

Over 70 percent of our financing and advice go to businesses that are expanding opportunities for low-income communities, communities of color, and others who have been left behind by our economy. Learn more about working at CEI here

What we believe:

Stewardship: As careful, responsible managers of the resources entrusted to us, we recognize that our decisions and actions have near – and long-term impacts on people and the planet

Equity: We work to ensure that all people, especially those facing individual or system barriers to opportunity, can secure a livelihood that enables them to build assets and share prosperity.

Diversity: We engage diverse staff, board members, and partners who bring lived experience, community connections, and know-how to the problems we aim to solve.

Innovation: We foster creativity and entrepreneurial spirit at CEI, through our networks, and in the communities we serve.

Collaboration: We share knowledge, practices, and resources, and partner with people and organizations to deepen our mission impact.

Who we are seeking:

We are looking for a Salesforce Administrator with project management experience, to be responsible for the administration, maintenance, support, and project management related to Salesforce and other integrated applications in our IT environment.

• You have demonstrated experience in Salesforce Administration.
• You have excellent communication skills; you can communicate technical language to non-technical users.
• You provide top-notch customer service to your users and understand how important it is to support and guide users.
• You possess great organizational skills and process information, solve problems, and communicate effectively with the team.
• You have a passion for contributing to the purpose of lifting communities.

Some of your key responsibilities in this role will be:

Project Management

• You will facilitate requirements-gathering sessions with end users to document existing and new business requirements and translate business requirements into a solution design.
• You will conduct business process analysis to identify, implement, and recommend improvements to workflows.
• You will lead small to medium-sized projects and serve as a team member on other projects or company initiatives.

Maintenance and support

• You will manage the development lifecycle of the Salesforce application.
• You will administer Salesforce third-party tools integrations.
• You will configure Salesforce services and settings, customize Salesforce objects and workflows, run updates, manage user access, and troubleshoot issues.

Reporting, analytics, and process documentation

• You will create or modify Salesforce native reports and review data for consistency and accuracy.
• You will maintain and improve technical and training documentation for Salesforce.
• You will document Salesforce configuration and architecture.
• You will develop and write guidelines for Salesforce administration and assist with developing governance policies.

Preferred candidates will have:

• Bachelor’s degree in information systems, computer science, or related field or equivalent work experience.
• A minimum of 3 to 5 years of experience in Salesforce administration.
• Experience supporting end-users in a corporate environment and able to communicate technical language to non-technical users.
• Knowledge of business intelligence solutions such as Microsoft SQL, Power BI, etc.
• Experience with project management techniques.
• Analytical capabilities and problem-solving skills.
• Ability to work independently and be a team player with effective interpersonal skills.
• Effective written, and verbal communication and organizational skills.
• Works flexibly and embraces change.

Other details:

This is a full-time exempt position, with excellent benefits and generous time off. The posting range is $85,000 – $92,000 a year. We work in a hybrid model, two days in the office (one of those days is a Tuesday), and three days at home. This position is based out of our headquarters in Brunswick, ME.

CEI’s compensation philosophy is to attract, motivate, and retain high-performing employees who are committed to the mission, values, and business success of CEI. While maintaining fiscal responsibility, we pay our employees fairly and consistently relative to the market, reward the achievement of individual, team, and organizational goals; and provide an environment for people to engage in impactful, mission-driven work. The pay range posted for this role indicates the minimum and maximum we would offer for a qualified candidate, dependent on experience and qualifications.

Coastal Enterprises, Inc. isanaffirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.