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Meta's Application Management Team has the responsibility of driving business enablement at scale through optimizing and evolving the usage and investment of vendor platforms across the enterprise. Application Management's Care team is at the heart of Meta's mission of outstanding customer service for our hardware business as well all internal teams. By transforming the way our internal and external services work, we're ultimately helping to bring billions of people around the world closer together. We're also not just helping Meta run more efficiently; we're setting a new industry benchmark for how users and employees get faster help when needed. Enabling operations core business requires unconventional thinking and lightning-fast, real-time solutions. We are seeking an Application Manager to manage and maintain the Salesforce platform and its multiple components and apps for our Care team group. The ideal candidate will be expert in ServiceCloud implementation and have prior working experience in the Customer Service industry. Successful candidates will architect new solutions, question common assumptions, rethink existing configurations, and see every challenge as an opportunity for system improvements.
Required Skills
Application Manager, Salesforce ServiceCloud Responsibilities:
Minimum Qualification
Minimum Qualifications:
Preferred Qualification
Preferred Qualifications:
EOE
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
Meta's Application Management Team has the responsibility of driving business enablement at scale through optimizing and evolving the usage and investment of vendor platforms across the enterprise. Application Management's Care team is at the heart of Meta's mission of outstanding customer service for our hardware business as well all internal teams. By transforming the way our internal and external services work, we're ultimately helping to bring billions of people around the world closer together. We're also not just helping Meta run more efficiently; we're setting a new industry benchmark for how users and employees get faster help when needed. Enabling operations core business requires unconventional thinking and lightning-fast, real-time solutions. We are seeking an Application Manager to manage and maintain the Salesforce platform and its multiple components and apps for our Care team group. The ideal candidate will be expert in ServiceCloud implementation and have prior working experience in the Customer Service industry. Successful candidates will architect new solutions, question common assumptions, rethink existing configurations, and see every challenge as an opportunity for system improvements.
Required Skills
Application Manager, Salesforce ServiceCloud Responsibilities:
- Responsible for the end to end solution design and architecture
- Be able to craft and own the 2-3 year application roadmap and vision.
- Deliver innovative technical products on an aggressive timeline with a team of world-class engineers and admins
- Influencing skills to create a culture of change, excellence and innovation while constructively challenging the status quo
- Understands the context of the supported product or product portfolio within the organization and its competitive landscape.
- Effectively communicate technical requirements to engineers and non-technical requirements to the business
- Maintain in-depth knowledge of the organization's technologies and architectures and IT industry best practices and emerging technologies.
- Works with Business, Product Mgmt and Engineering to document the business architecture that the product (portfolio) supports, including business capabilities, value streams and business processes.
Minimum Qualification
Minimum Qualifications:
- Demonstrated experience working with stakeholders and users
- Self-starter with experience working independently
- Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.
- 5+ years of experience implementing Salesforce Applications
- 5+ years of experience integrating systems with third-party service vendors
- 5+ years of experience as an SFDC architect with advanced knowledge of Salesforce platform
- Demonstrated experience working in a fast-paced environment
- Proficiency using flow builder, process builder, Omni-channel, entitlement and other out of the box solutions
- Certifications: Advanced Administrator, Service Cloud Consultant, and Application Architect
Preferred Qualification
Preferred Qualifications:
- BS in computer science or related field
- 10+ years experience implementing or building solutions with enterprise software.
- Excellent communication skills with internal and external stakeholders and users.
- Experience in managing large initiatives and roll-outs
- Working knowledge of MuleSoft integration platform
- Demonstrated experience with lightning component development
- Understanding of the latest technology such as bots, Gen AI and machine learning
EOE
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
