Appliance Technician

Job Summary – Repairs, adjusts, delivers and/or installs household appliances, such as refrigerators, washers, dryers, and ovens.

General Accountabilities

· Represent the business professionally and be a good communicator with customers

· Services and repairs household appliances such as washers, dryers, refrigerators, and stoves.

· Disassembles appliances so that problems can be diagnosed, and repairs can be made.

· Conducts tests with circuit testers and other equipment.

· Replaces worn and defective parts such as switches, bearings, transmissions, belts, gears, circuit boards, or defective wiring.

· Talks to customers or refers to work orders in order to establish the nature of appliance malfunctions.

· Reassembles units after repairs are made, making adjustments and cleaning and lubricating parts as needed.

· Records maintenance and repair work performed on appliances.

· Provides repair cost estimates and recommends whether appliance repair or replacement is a better choice.

· Maintains stocks of parts used in on-site installation, maintenance, and repair of appliances.

· Observes and examines appliances during operation to detect specific malfunctions such as loose parts or leaking fluid.

· Observes and tests operation of appliances following installation and makes any initial installation adjustments that are necessary.

· Refers to product manuals and troubleshooting guides to diagnose and repair problems.

· Instructs customers regarding operation and care of appliances.

· Assembles new or reconditioned appliances.

· Cleans, lubricates, and touches up minor defects on newly installed or repaired appliances.

· Bills customers for repair work, and occasionally collects payment.

· Must be able to use 2-wheel hand truck and use own tools

· Work safely in all-weather environments, i.e., heat, cold, slippery

· Effectively and safely use hand and power tools

· Perform all duties safely and avoid shortcuts that are hazardous to people and equipment

· Have a valid driver’s license and a good driving record

· *The company reserves the right to add or change duties at any time.

Job Qualifications

· Education: Training in vocational schools or related on-the-job experience preferred

· Experience: 1-2 years of related experience preferred

Skills

· Excellent verbal and written communication

· Troubleshooting

· Critical thinking

· Quality control analysis

· Judgment and decision making

· Complex problem solving

· Time management

· Teamwork