Department: Donated Goods Retail (DGR)
Reports to : : Store Manager
FLSA Status: Non-Exempt
Mission Support:
Goodwill Houston (GWH) is leading change, connecting people, and improving potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and to meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work
Position Summary:
Responsible for sorting through soft line donations, separating sellable items from outlet product, hanging these items appropriately, and be able to select exceptional items to be set aside for boutique pricing. Team Member is responsible for hanging approved, sellable items on appropriate hangers and sorting by garment department and size of item. Team Member is also responsible for processing these soft line donations from the backroom, ensuring merchandise is ready to be moved to the sales floor. The Team Member is responsible for performing assigned duties and work within the framework of GWH’s Mission and all policies and procedures. To ensure the efficient and cost-effective operation and stewardship of GWH donations to maximize profitability to enhance our Mission.
- Responsible for sorting soft goods (clothing, linens, etc.) according to GWH guidelines to maximize production.
- Carefully inspect all items to ensure they meet GWH quality standards.
- Responsible for hanging all approved sorted goods on appropriate hangers.
- Ensure that all hung goods are placed in size order by department.
- Ability to work quickly to meet required GWH production standards.
- Ensure product is continually being rotated.
- Provide excellent customer service
- Greet each customer and assist with basic questions about store operations and merchandise as needed.
- Assist with keeping production supplies available.
- Assist with loading and unloading merchandise as needed.
- Receive and record donations as needed.
- Assist with sorting donations according to GWH guidelines as assigned
- Assist with the security and safety of GWH Team Members and property.
- Assist in floor recovery as needed.
- Perform necessary janitorial work.
- Performs other duties as assigned by Management.
- Demonstrate professionalism and present a friendly, cooperative attitude
- Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
- Must be punctual and have dependable attendance and maintain an appropriate appearance.
- Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists clear and free from clutter, and keep work areas neat and clean.
- Adheres to local, state, and federal laws and regulations.
- Ability to communicate and interact well with a variety of personality types.
- Excellent customer service skills.
- Retail sales experience is preferred.
- High school diploma or equivalent preferred.
- Ability to work a flexible schedule.
- Must have reliable transportation.