Answering Service Responder Ii (Pers/Ambipar)

Answering Service Responder – Level II

Position Summary

Our office needs a reliable and talented Answering Service Responder. Your work as an operator will make a real difference as you provide assistance to various Domestic and International clients during emergency situations. The twenty-four-hour emergency response telephone number will be monitored by an individual who has knowledge of hazardous material shipping standards.

The ideal candidate will have demonstrated experience supporting activities related to emergency response and/or incident management. This position requires a professional demeanor and strong verbal and written communication skills. We are looking for a self-motivated, responsible, and confident individual with a commitment to integrity and the ability to prioritize multiple projects, meet deadlines, and work collaboratively with minimal supervision.

Position Details

· Reports to: After Hours Service Manager

· Location: Hybrid - Ogden, Utah (Preferred) Open Location

· Position Type: Regular, Part-Time

· FLSA Classification: Non-Exempt

· Pay: Hourly

· Compensation: Commensurate with Experience

· Shift: Friday -Saturday- Sunday, Graveyard – 10p – 8 am

Essential Functions

· Answer incoming calls and emails in a timely, professional, and courteous manner

· Capable of answering calls regarding account and shipping department questions

· Represent clients serving as their emergency call center

· Monitor the Emergency Response Line

· Promptly answer emergency calls about DOT incidents, rail-car incidents, chemical leaks/spills/exposures, and facility issues, and provide general company information to callers.

· Promptly answer calls on behalf of the Alaska Department of Environmental Conservation and compile a detailed report of chemical spills and public health concerns.

· Reach after-hours Emergency Contacts via phone/email/text to convey critical information.

· Dispense emergency hazmat / SDS information to clients, emergency personnel, and the general public during high-stress situations such as spills, leaks, and exposures.

· Maintain composure and manage incidents in a confident, concise manner that represents the organization's standard of service.

· Must be capable of gathering and transcribing information with speed and accuracy

· Receive incident and/or Emergency situation reports

· Complete incident reports and documentation, duty logs, and shift hand-off briefings

· Ability to remain calm, courteous, and confident when answering a distress call

· Follow and maintain the center tools and resources

· Other duties as assigned

Minimum Job Requirements

· High School Diploma or equivalent

· Intermediate level skill with Microsoft Office products specifically Microsoft Teams and SharePoint

· Intermediate level computer literacy supporting a variety of software platforms

· Must be capable of typing 30+ WPM

· Punctual and dependable with the ability and willingness to work evenings, weekends, holidays, and on-demand (during emergencies)

· Adaptable and patient with the ability to remain calm and professional during times of heightened activity, uncertainty, ambiguity, rapid change, and fixed deadlines

· Ability to communicate clearly, succinctly, and in a manner that appeals to a wide audience

· Ability to triage complex situations and effectively transcribe information accurately

· Ability to remain patient to professionally support international callers where English is not their primary language

· Capable of following a procedure and executing tasks as outlined within a procedure

· Must have basic computer skills and proficient in the use of the Microsoft Office Suite

Preferred Job Requirements

· Previous experience in emergency response, incident management, and / or law enforcement or security

· 2-5 years in a prior incident/emergency dispatch role; preferably in emergency dispatch or hazardous notification center

Job Description Disclaimer

This position description incorporates the core responsibilities of the job. It recognizes that other related duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out depending on operational needs.

Commitment to Diversity

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Part-time

Pay: From $18.00 per hour

Expected hours: No less than 25 per week

Schedule:

• Overnight shift
• Weekends as needed

Ability to Relocate:

• Ogden, UT 84401: Relocate before starting work (Required)

Work Location: Hybrid remote in Ogden, UT 84401