Animal Care Specialist

Animal Care Specialist

Cleveland Heights Animal Hospital is seeking Animal Care Specialists to join our team. We are a group of veterinary professionals dedicated to patient and client care with an emphasis on positive experiences regardless of outcome. Our Animal Care Specialists are important liaisons for creating comfortable accommodations by nurturing human-pet relationships while in care of our lodging facility. Animal Care Specialists should enjoy human and pet interaction, be self-motivated to complete daily pet care tasks, practice flexibility with workflow development, and possess the independent drive for growth.

Requirements

• Competently speak and write the English language
• Ability to practice good money handling skills
• Efficiently perform clerical, cleaning, and personalized pet care with safe restraint practices
• Physically able to stand, move, and bend for prolong periods of time
• Capable of lifting and carrying up to 50lbs
• Embrace commitment to follow Safety Requirements
• Actively promote a positive, professional presence with staff, clients, and guests

Responsibilities

• Professionally connect with clients in person, via telephone, and software system
• Confidently promote lodging facility benefits and amenities, provide tours
• Schedule reservations and prepare charts with necessary information
• Accurately monitor and maintain lodging report records
• Process invoices and collect payments, followed by daily reconciliation
• Practice proper sanitization and cleaning routines
• Follow individual detailed feeding, exercise, bathing, and care instructions
• Actively assist in daily evaluation of pets for optimal healthcare
• Participate in monthly staff meetings and continued education when offered to better the services and products of the hospital
• Professionally de-escalate sensitive situations and show empathy when appropriate
• Maintain inventory and housekeeping duties of designated zone and assist with needed duties of the hospital

Benefits

• Paid Holiday, Vacation, and Sick Time
• Simple IRA retirement plan with employer contribution
• Employee sponsored Aflac Supplemental Insurance
• Unlimited veterinary, lodging, and pet care product discounts
• Competitive pay with opportunities for advancement and continued education
• Complimentary notary service
• Discounted YMCA gym membership