Analyst II, IT Field Operations Analyst

Analyst II, IT Field Operations

Buckeye is the premier infrastructure and logistics provider for the world’s energy needs, both today and tomorrow. Since 1886, we have successfully navigated transitions in the way energy has been distributed to continually meet the needs of an evolving market and industry environment. Our people are a critical element to the success and longevity of our operational history and our future as we seek to thrive through the energy transition.

We own and operate a diversified global network of integrated assets providing midstream logistic solutions, primarily consisting of the transportation, storage, processing, and marketing of liquid petroleum products. We are committed to safely and responsibly providing world-class service to meet the continually evolving energy needs of our customers and the communities we serve. As part of this commitment to our customers, we are continually diversifying our platform and service offerings to enable less carbon intensive energy solutions, and undertaking decarbonization efforts on our operations.

Buckeye Partners is currently seeking anIT Field Operations AnalystII with experience in software application support and troubleshooting in the Oil & Gas Industry to join our growing team!

Role Summary:

The IT Field Operations Analyst II role performs, or monitors activities and projects related to the operation, integration, implementation, upgrade, and/or enhancements to Buckeye’s IT Field Operations Applications.

Responsibilities & Essential Functions include:

• Application Program Management Support. Support issue resolution with the production environment and end users through investigation, analysis, and training end users on how to properly utilize the system.
• Responsible for assigned IT Field Operations Application Programs.
• Document end user requirements related to new application request.
• Engage vendor(s) to develop and maintain operations
• Work with vendor(s) to develop and maintain operations applications.
• Lead as IT program manager for the applications you support.
• Investigate reported application issues.
• Provide operations with recent upgrades and work closely with supervision to guarantee proper and realistic site representations.
• Internal Support. Recommend to the IT department lifecycle management of assigned and dependent applications. 
• Vendor Liaison. Work with application support vendor to lead issue resolution including any tracking progress of issue resolution.
• Internal Applications Administrator. Coordinate department administrators to ensure proper administration and setup of assigned applications, administering systems interfaces between dashboard services, and coordinating the administration of security.  Coordinate with and communicate to IT peers, IT management, Operations staff, and Operations management as needed.
• Process Improvements. Based on knowledge and experience, continuously identify potential opportunities to increase efficiencies and/or improvements to existing processes.  Identify gaps in the current business model and propose processes that will help move the business forward.
• Project Execution. Identify various projects related to Buckeye’s application systems.
• System Maintenance. Perform and manage the maintenance of the supported data and databases.
• Documentation. Support providing documentation for all supported applications and ensuring documentation is current.  Documentation may include IT PMO, Disaster Recovery, Interconnection, etc.
• Testing. Test application upgrades prior to releasing to the Buckeye Business and providing recommendations for application system application upgrades and enhancements.
• On-Call Support. Provide on-call support during non-business hours to Operations on an as needed basis.
• Customer Service. Providing exceptional customer service.

·        And other duties as assigned.

Position Requirements:

• Bachelor's Degree in Computer Science, Information Technologies or related discipline OR equivalent experience required.
• 7+ years related experience in software application support and troubleshooting is preferred.
• Basic knowledge of pipeline and truck terminal terminology and operations is a significant plus.
• Microsoft Excel VBA programming experience preferred.
• Microsoft SQL experience is preferred.

·        Basic knowledge of pipeline and truck terminal terminology and operations is required to be obtain in short order.

• Linux OS experience is preferred.
• Ability to travel up to 25% both domestically and internationally.

Certificates & Licenses:

·        None required

Other Skills, Attributes and Abilities:

• This position requires good analytical skills to resolve technical and business issues.
• Persons in this position are asked to respond to system issues immediately and requires someone who has the ability to meet stringent deadlines and the ability to work well under pressure.
• The individual must be able to work in a team-oriented environment and interact on numerous concepts at various levels of the end-user community.
• This position requires good oral and written communication skills. 

Essential Functions:

·        This position requires the ability to safely and successfully perform essential job functions consistent with ADA, FMLA and other federal, state and local standards, including meeting qualitative and or/quantitative productivity standards.

·        This role requires the ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

·        This position requires compliance with all personnel policies.

Physical & Safety Requirements:

• The person in this position needs to occasionally move inside the office to access file cabinets, office equipment, etc.
• This role continuously operates a computer and other office productivity equipment (i.e. a calculator, copy machine and computer printer).

About You:

To be successful in the Buckeye culture, our employees must possess a demonstrated commitment to environmental responsibility and regulatory compliance. Excellent communication, both written and verbal, as well as strong organizational skills are paramount. You must work independently and be able to exercise tact, discretion, and professionalism when dealing with internal and external customers, and when handling sensitive and confidential information.

Buckeye wants to create and reward an organizational focus that stimulates the creative and entrepreneurial actions of its employees that result in innovative ways of reducing costs, generating revenues, improving productivity, or improving processes.

About Us:

People First Culture:

From managing over 5,000 miles of pipeline to commercializing clean energy projects, our people collaborate to provide world-class service and meet the changing energy needs of our customers. Our employee-first culture means that we invest in our employees and equip them to be fully contributing members of high performing teams. We are focused on collaboration, inclusion, empowerment, accountability, and professional development. We want the best in you to bring out the best in us.

Join us as we work together to build a business that is responsive to the needs of the future while continuing to serve the energy needs of communities today.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans. Please view Equal Employment Opportunity Posters provided by OFCCP on the following website:

Applicants who are extended an employment offer will be required to complete certain employment verifications, education verifications, job related assessments, background check, MVR driving record check, drug screen and physical/medical exam, if applicable to the position.  All employment offers are contingent upon the successful completion of these pre-employment processes.