Analyst I - Service Desk - 2Nd Shift - 32 Or 40 Hours

Job Summary:
MaineGeneral Health. We're with you. Be with us!
MaineGeneral Health is a comprehensive non-profit system with the mission of enhancing, every day, the health of our patients, our families, and our communities.
If you are looking for the opportunity to support your friends, family, and your community through your work at MaineGeneral Health...Come be with us.
Job Description:
*This position can be either 32 or 40 hours per week and is a second shift.*
The Role: Anaylst I Service Desk
The Opportunity:
MaineGeneral Health is seeking an Analyst IService Desk to join our team! They will resolve complex issues requiring detailed systems and application knowledge.
The Work:

• Receives and analyzes requests for support, ensuring the request is assigned to the appropriate tier and resource with the correct prioritization
• Resolves complex issues that may require continued communication between end users, IT support and other departments
• Acts as an advisor to peers on actionable steps, recognizes patterns and resolutions that warrant escalation to Tier 2 support
• Collaborates with Tier 2 Support for written documentation to be added or updated in Knowledge Base

You Have:

• Excellent communication skills
• Strong analytical skills and attention to detail
• Proven Service Desk work experience

Scheduled Weekly Hours:
40
Scheduled Work Shift:
Job Exempt:
No
Benefits:
Supporting all aspects of our employees' wellness - physical, emotional and financial - is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
• Employees have access to industry-leading leave for new parents.
• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:
When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
Financial Wellness:

• An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
• Tuition Reimbursement is available to all employees to further develop skills and career.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:
Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource - they're how we grow our business and care for our community.
Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .