Address
Form of workThis role is onsite on Chandler. Please only apply if you are comfortable commuting to this office daily.
The EUS Analyst is responsible for delivering first-level service and support of end-user service requests and computing issues (user account/hardware/software) include, but not limited to:
-All company offices and call centers
-All remote employees/contractors
-External access to internal systems
-All end-user devices and software that connect to the Tivity network.
Essential Job Functions
•Maintains ITIL-based best practices for Tivity-wide service desk processes.
•Capability to support computer hardware, software and use of systems, tools, and processes within the scope of End User Services.
•Maintains a working knowledge of Tivity's applications and system integration and is able to escalate appropriately to engage Level 1/2/3 teams for support.
•Promotes customer satisfaction and quality customer service.
•Promotes and models Tivity’s Core Values.
Top Skillsets Needed for Role
•RemedyForce-Current/Zendesk-Future. Will migrate to Vendesk in mid/late 2024
•Zoom for business
•Dell AIO/laptops
•Horizon/VMware
•InContact
•M365-All OS/app support w/MFA
•Global Connect VPN
•Mobile Device for MFA/Email configurations
Schedule
The role will likely be between M-F, between 7-9am to 4-6pm onsite and the primary focus will be phone tech support and then assisting with sending out equipment to the remote employees. They will also be required to rotate Sat support/holidays, however during those times they will be able to work from home. This would be the 4th person on the team with one FTE remote phone support (6am-3pm), one contractor (9am-6pm) onsite that does some phone and Desktop Support along with provisioning and sending equipment to employees. They have another FTE that randomly comes in to assist when needed. '
Role Perks:
- By the end of 2024, this company will have fully migrated to the AWS cloud and they will be looking for teammates who want to grow their career within the AWS cloud field! Great growth opportunity!
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
