Americas Warehouse Director

POSITION PURPOSE AND EXPECTATION:

As the Americas Warehousing Director, you will be responsible for managing key operational and recruitment tasks in all the US (and Americas) Warehousing and Distribution Centres. This role will have a direct reporting line from the DC Manager(s) Lovisa owned warehouses as well any 3PL warehouses in the Americas region. The role will encompass all functions of warehousing and all stock within it – stock, non-stock, e-commerce as well as fixtures and fittings.

The Americas Warehouse Director will be responsible for “creating a cost-effective global warehouse supply chain that will support the growth of Lovisa stores in the region.”

ESSENTIAL DUTIES:

The role is strategic in nature and provides leadership to the teams in the Americas region. Its focus falls in 5 main strategic priorities.

• Awesome Place to Work – RESPECT, TRUST & INTEGRITY
• Ensure staff engagement to be above 95%. Take Lovisa staff engagement to a new level.
• Ensure critical risk is mitigated. Be obsessive over safety.
• Enhance talent, development, and staff mobility. Redefine Diversity & inclusivity in our workplaces.

• Relentlessly Challenge Cost – ACCOUNTABILITY & COSTS
  • Strategically outline change programmes that ensure year-on-year cost pressure is mitigated.
• Lead improvement programmes that ensure cost pressures are reviewed, understood, and targeted.
• Unleash customer-centric automation & warehouse technology where appropriate.
• Delight our Retail Customers – COMMUNICATE & ENHANCE THE CUSTOMER EXPERIENCE
  • Transform customer service ensuring DC to Retail flow efficiency is maximised.
• Support store build and roll-out programmes are delivered on time and on budget.
• Obsess over quality, removing rework, waste, and delays.
• Use and develop data tools allowing customers to see the flow of stock in WIP.
• Build World Class B2C Channels – TEAMWORK & CAN DO
  • Establish best-in-class B2C processes within our DCs.
• Transform & challenge online cost to serve both DCs and transport.
• Establish DC-driven B2C options to allow service offering excellence.
• Empower Lean & Visualise the Supply Chain – CONTINUOUS IMPROVEMENT & DO IT NOW
  • Elevate LEAN Boards to ensure service and cost control is visualised.
• Establish Continuous Improvement on key processes via KPI trees.
• Introduce LEAN & SMART factory thinking throughout current processes.

On a Tactical Level, the role will also have oversight on the following.

• Recruitment:
• Manage the end-to-end onboarding process for new team members.
• This includes refilling vacancies during the year and the buildup for end-of-year peak.
• Zendesk & Customer Service:
• Ensure the store teams receive excellent support by managing the DC Zendesk queue promptly.
• Promote an excellence in service culture.
• Safety Focus:
• Maintain a well-signed warehouse with clearly designated areas of activity. Ensure such demarcations are adhered to.
• Ensure that all personnel adhere to safety procedures and policies.
• Oversee work assignments for new and existing team members. Provide procedural and safety training for warehouse team members with additional emphasis on new team members.
• Preparation and record documentation for team member accidents and incidents.
• Maintain professional engagement with internal and external working relationships (refer influence matrix).

ADMINISTRATION:

• ‘Bridge' between the Logistics/Warehousing teams and the Business (Stores)
• Ensure adherence to company policies and procedures.
• Respond promptly and effectively to all customer and trading partner queries.

REPORTING LINES

• DC Manager (Columbus) & Inventory Team Leader reports directly to this role.
• Any 3PL providers of Warehousing services report indirectly. Includes B2C, Stock, Non-Stock & Fixtures
• Peers to this role will be OPERATIONS DIRECTORS for APAC (Asia/Oceania) & EMEA (Europe/Africa)

SUPPLEMENTAL JOB FUNCTIONS:

• Will be responsible for off-site warehouse and equipment leasing.
• May be required to step into Warehouse management, tender support & be customer-facing with 3PL and supplier negotiations.
• Perform additional duties as required.

EQUIPMENT, TOOLS AND WORK AIDS:

• Microsoft Office suite including MS-Teams, Futura Retail System, Kronos Time Management, Preceda Payroll.