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SalaryThe Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Signage Installer team works in partnership with JLL to support the installation of workplace postings throughout Amazon corporate spaces in the Puget Sound region. The team ensures a high quality of service and customer satisfaction.
The entire Signage Installer team manages requests to install signage submitted electronically via tickets by Amazon employees and vendor partners of Amazon working on the Amazon campus. The Signage Installer Lead is an independent contributor who will provide daily direction of duties to the Signage Installer team. The Lead will delegate projects to Installers, ensuring communication with customers is timely and polished, while monitoring the completion of tasks and managing signage inventory and ticket trackers. The Lead will also post and maintain signage in various locations within Amazon corporate buildings, however their priority will be to provide day-to-day direction and operational leadership to the Signage Installer team. The Lead will need to be comfortable with providing feedback to Installers in the moment for operational efficiency and provide input to the Assistant Program Manager regarding performance of Signage Installer team.
The ideal candidate will have an inclination for leadership and thrive in autonomy, planning, organizing and prioritizing their work on a daily basis. Attention to detail requiring an eye for quality and aesthetics, and the ability to maintain a professional demeanor through all interactions is key. This position operates autonomously for the most part, working independently on daily duties, meeting daily expectations and time management, with effective communication, problem-solving and team collaboration.
What we can offer:
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Company-Provided Orca Pass – Unlimited use
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Pet Insurance Discount Program
- Coordinate administrative personnel responsibilities for the team including but not limited to coordination of installation, ticket management, signage orders, and inventory management.
- Plan and develop employee work schedules, coordinating break coverage ensuring the best use of resources.
- Ensure Signage Installers abide by project guidelines; provide feedback to team on quality and timeliness of installations.
- Work closely with the Assistant Program Manager to bring attention to team members’ performance and collaborate on coaching.
- Participate in interviewing Signage Installer candidates and training new team
- Communicate in a friendly and professional manner to ensure customer-centric interactions. Help reinforce communication practices and provide guidance on customer interactions to help provide a positive experience with the customer.
- Assist with new tasks, processes, or projects as needed to support evolving team requirements, other NWC divisions, and Amazon partners.
- Assume day-to-day responsibility for assigned projects and successful task completion.
- Provide hands-on support by installing various vinyl and adhesive workplace postings according to floor plans and other resources provided.
- Uphold consistent correspondence regarding projects and tickets.
- Work independently from other team members for all or part of shift.
- Utilize, organize, clean, and maintain essential installation tools.
- Maintain a neat, clean, and organized job site during installation.
- High school diploma or GED required
- Associate preferred
- Minimum 2 years customer service, signage installation, or administrative support experience
- Proficiency with MS Windows, Excel, and Outlook e-mail
- Trustworthy; ability to work well independently as well as collaboratively in a team setting.
- Strong attention to detail with a focus on adhering to project guidelines.
- Effective time management, balancing multiple projects at any given time.
- Manages confidentiality without exception.
- Interpersonal skills to effectively motivate others.
- Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
- Exercises good judgment in areas of responsibility. Assists in identifying alternative solutions to problems or situations.
- Effectively and concisely communicate verbally and electronically with customers and NWC colleagues of all levels.
- Display flexibility in an ever-changing environment, adapting to changes in priority and/or project requirements.
- Commitment to work in an inclusive and diverse environment.
- Ability to understand, interpret and follow Northwest Center (NWC) and Amazon policies and procedures.
- Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
- Will need to carry supplies to other buildings.
- Encompasses a combination of desk work and actively visiting several Amazon buildings so the ability to walk consistently within a 1.5-mile radius is required.
- Ability to walk up to several miles each day.
- Ability to utilize a ladder or step-stool with proper safety training provided.
- Ability to read, write, communicate, and comprehend the English language.
- Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
- Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
- Ability to work flexible hours including occasional changes in schedule according to project needs. Occasional earlier or later start times, nights and weekends may arise.
About Northwest Center
When People of all Abilities Learn and Work Together, Everyone Benefits. The purpose of Northwest Center is to change society so that people of all abilities engage with each other fully in classrooms, workplaces, and the community. Legally structured as a 501(c)3 nonprofit corporation, Northwest Center is more broadly a "for-purpose" organization that uses and blends the best techniques of human services, business, and philanthropy in innovative ways.
As a social enterprise organization, Northwest Center proves to the world every day that employing people of all abilities can be a powerful competitive advantage. Northwest Center’s businesses generate over $5 million annually that Northwest Center reinvests into human services while covering 100% of the overhead expense of the organization and building cash reserves for future sustainability.
Northwest Center’s mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity
Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org.
At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.
We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.
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