Amazon DSP Operations Manager - West Caldwell

Amazon DSP Operations Manager – New Jersey
* Must have prior Amazon Experience

• Employment Type: Full-Time
• Compensation: $25 per hour and weekly performance based discretionary bonus
• We are an Amazon Delivery Service Partner (DSP) looking for a smart, motivated, and hardworking Operations Manager. If you enjoy solving problems and a fast paced environment, come join our growing family and read on!

** Qualifications:

• Must have Amazon management or dispatch experience: 1 or more years (Preferred)
• Customer Service: 1 year (Preferred)
• Ability to work weekends
• Use of mapping and GPS programs
• Ability to provide directions
• Basic computer skills (including Google Docs and Sheets)

Job Responsibilities (include, but are not limited to):
1) Ensure Responsible Delivery - packages are delivered on-time, handled properly and safely

• Manage opening and /or closing set up/ stand down
• Monitoring of route timeliness
• Ability to re-route vehicles when logistically necessary
• Liaison between drivers, Amazon staff and Delivery management
• Manage large amounts of incoming calls
• Dispatch order to drivers
• Provide accurate, valid and complete information for every delivery
• Manage on the Road accidents and incidents with composure

2) Deliver Clear Communication

• Ability to communicate clearly and effectively,
• Ability to track and increase company metrics
• Ability to initiate and enhance protocols
• Must be able to problem solve and deescalate issues

3) Provide shift flexibility
· Ability to work a flexible shift (including early mornings, late evenings and/or weekends)
· Flexibility to adjust hours to meet operating needs
4) Monitor Fleet Availability
· Track issues and availability of fleet
· Communicate vehicle assignment to drivers
Schedule:

• 8 hour shifts
• Day shifts
• Holidays
• On call
• Weekends
• Year round work

Supplemental Pay:

• Bonus pay

Location: 10 Patton Drive, West Caldwell
Job Type: Full-time
Pay: $25.00 per hour
Work Location: In person
Job Type: Full-time
Expected hours: 40 per week
Benefits:

• Dental insurance
• Health insurance
• Paid time off

 

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