All Shop Lead

Overview

Since 1980, Sun & Ski Sports has been inspiring adventure. We are a specialty outdoor retailer inspiring you to let adventure into your life confidently through exceptional customer service, first-hand expertise, and competitively priced brands ready to perform for any journey - to be where you live and play. Our trademark experience has placed us at the top of specialty outdoor retailers in America. Sun & Ski Sports has grown to include over 33 stores in 12 states across the country, as well as online at sunandski.com, yet still manages to provide that small store feel with big store competitive pricing. We specialize in equipment, apparel, footwear, and accessories to enhance our customer's active lifestyles and year-round activities including ski, snowboard, bike, run, swim and more.

Summary

Our Sun & Ski store is seeking a driven Bike & Snow Shop Lead. We are looking for candidates that have the passion and drive to be number one and to work in a team atmosphere! Here you'll lead a team whose central focus is revolutionizing the entire customer experience! In addition to managing and developing this winning team you will also streamline processes and cultivate an environment that is exciting, interactive, and fun for both customers and employees!

Job Responsibilities

Responsible for ensuring that your team delivers exceptional Customer Service that is consistent and above and beyond the Customer expectation.

Provide the highest quality service and in a timely manner.

Complete all required paperwork and logs correctly and completely.

Document any observed deficiencies on shop repairs that was not listed on shop ticket.

Sell additional merchandise, accessories and repair work to customers.

Train & develop bike shop associates and evaluate them for continuous improvement.

Identify problems and opportunities and present viable solutions.

Ensure Bike Shop Employees follow company policies and procedures.

Attend Bike Clinics in store and out of store to help enhance product knowledge.

Promote Sun & Ski Sports within the local community.

Assist with various Bike/Cycling/Snow Sport Events.

Maintain communication with Store Manager (SM), District Manager (DM) and Home Office team to stay abreast of company initiatives.

Loss Prevention minimize inventory loss (internal, external and paper) and maintain accurate cash control.

Note: Additional responsibilities may be assigned as business needs dictate.

Requirements:

1+ years management experience; Ability to manage, motivate and develop

2+ years retail and or Bike Shop experience; Knowledge of business operations & shrink reduction

Talent in networking, recruiting, interviewing, training and developing others

Exceptional interpersonal and communication skills for establishing and maintaining strong working relationships with Vendors, Buyers, Store Team and Upper Management.

Must have organizational and time management skills, with ability to multi task

Analytical and problem solving skills, as well as, attention to detail a must.

Outdoor Enthusiast: Passion for cycling activities, as well as, ski/snowboard, water sports, surf/swim, skate/skateboard and more!

**All prospective employees must submit to a criminal background check and drug screen.

Company Benefits:

Paid Vacations & Holidays

Group Medical, Dental & Vision Insurance

Pet Insurance

Life/Accidental Death Insurance

Long Term Disability

Flexible Employee Benefit Plan (Cafeteria Plan)

401(k) Plan *

Associate Discount *

Company/Vendor sponsored Product Knowledge/Training Adventure trips.