Alarm Dispatcher/Customer Service

Company Overview: Join our dynamic team at a leading nationwide 24-hour alarm monitoring company located in Denham Springs, LA. We are currently seeking responsible and mature individuals to fill Dispatcher positions for 3rd Shift (10 PM - 6 AM), including weekends (Sat/Sun). If you have excellent customer service skills, are computer literate, and thrive in a fast-paced environment, we want to hear from you! Spanish-speaking ability is a plus. With a competitive starting pay rate of $15.00 - $16.00 per hour, paid vacation, sick time, and double pay for holidays worked, along with a comprehensive benefits package available after the probationary period, this is an opportunity to build a rewarding career while helping others.

Job Responsibilities:

1. Process emergency signals promptly, professionally, and accurately, even in high-stress situations.

2. Perform data entry tasks for new subscriber information and updates to existing records.

3. Handle inbound Answering Service calls on behalf of customers.

4. Manage inbound calls from customers or subscribers regarding emergency signal testing, alarm history, and system issues.

5. Provide basic technical support to assist subscribers with alarm silencing, troubleshooting, and common system issues.

6. Respond to inbound calls from authority agencies.

7. Participate in paid training sessions for approximately two weeks before transitioning to regular shifts.

Job Type: Full-time

Salary: $15.00 - $16.00 per hour

Expected Hours: 40 per week

Benefits:

· 401(k) with matching contributions

· Dental insurance

· Health insurance

· Life insurance

· Paid time off

· Vision insurance

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Overnight shift

Ability to Relocate:

• Denham Springs, LA 70726: Relocate before starting work (Required)

Work Location: In person