Address
SalaryA.Lange & Söhne Boutique Watchmaker
Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.
ROLE OVERVIEW
The main purpose of the Watchmaker is to provide immediate service to clients entering the Boutique. This includes providing detailed analysis for the purpose of the repair, being processed at the Watchmakers’ Location, without interruption, including all services and components. In order to achieve this objective, immediate diagnosis to determine the appropriate service that needs to be applied to the following that will need to be performed:
Watches
Accessories
Jewelry
RESPONSIBILITIES
Key Responsibility 1: Diagnosis/Services
Evaluation of products
Watches
Clocks
Accessories
Jewelry Selection of Proper Services to be carried out by the Watchmaker determined during the Diagnostic Process and perform services adhering to the Maison’s Policies that include the following
Watch Services
Selected Accessory Services
Jewelry Services
These services will include the following types of calibers:
Quartz
Mechanical
Automatic
Chronographs
Complications
In Diagnosis the watchmaker must provide precise and concise communication to either the Sales Associate or the Client themselves regarding the servicing of their product being examined under the extreme testing. The evaluation requires that the following is considered:
History
Previous services performed
Warranty
Sales
Intervention
Product History
Quality Conquest
Network Feedback
Conditions
Physical Condition
Functionality
Movement Tolerances
Following outlines, to ensure that products and services are being allocated to the proper locations in a timely fashion
Boutique
Brand-Approved Vendors
Inter-Network Locations
Key Responsibility 2: Maintenance and Organization of the Workshop
Maintenance of tools and Equipment (Watchmaking Related Equipment, Polishing and Laser Welders)
Ensure that all equipment that is used is:
Calibrated
Maintained on a regular schedule
Proper setup of shop
Cleanliness
Proper layout and accessibility of all tools and equipment
Respecting all guidelines and policies set forth RNA Health and Safety
These Guidelines cover:
Chemicals
Equipment
Tools
Key Responsibility 3: Routine Testing of Technical Skills (To be applied by RNA Technical Services)
Evaluation
Practical Training
Diagnosis
Quality Control Interpretations
Tools
Encasing Skills
Watchmaking
Practices
Theoretical Knowledge
Quick Services for selected Jewelry
Key Responsibility 4: Communication
Boutique Personnel
Manager/Director
Sales Associates
CSR
Clients when necessary
Communicate in a timely and professional manner when planning
Vacation requests
Personal days
Sick days
Lunch breaks
Provide the Technical Manager of the Region with feedback related to quality issues found with new and existing product during the repair processes
Components
Tools
Equipment
Maintenance
Participate in Maison Sponsored Events
Product Launches
VIP Events
Key Responsibility 5: Trainings Participate in Brand Trainings at the RTC
Routine Refreshers
Evolution
Calibers
Processes
Tolerances
Equipment/Tools
Brand Objectives and Policies
Richemont offers a generous compensation and benefits package for eligible employees.
Only candidates selected for further consideration will be contacted.
We Offer
We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Expected Salary Range: $95,000.00 - 100,000.00
Salary will be negotiated based on skills and experience.
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
