Address
Form of work
SalaryDispatch busses and vans for the Shuttle Service Program at Detroit Metropolitan Wayne County Airport. Overall responsibilities include the monitoring of; vehicle location, headway maintenance in accordance with contractual obligation, and emergency resource allocation as indicated and provide the first line of quality customer service to phone inquiries and complaints.
- Monitor vehicle location, route adherence and headway maintenance within the guidelines of contractual obligations.
- Monitor and respond to all radio traffic for deployed shuttle fleet.
- Complete daily shift reports.
- Provide off going report to incoming relief dispatchers.
- Contact emergency services as requested by any driver involved in any event, the on duty supervisor, quality assurance supervisor or the director of transportation.
- Document complaints, driver incidents, action response to all incidents outside of daily routine.
- Respond to incoming phone inquiries with the idealism that you are the first line of quality customer service.
- Record and report to management all attendance issues (call off, tardy, etc.) that occur on your shift.
- Perform other duties as directed.
- Adhere to established company policies, procedures and guidelines.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 12 hour shift
Experience:
- Dispatch: 1 year (Required)
Work Location: In person
