Airport Lounge Team Lead

JOIN OUR TEAM! RECEIVE A $200 SIGNING BONUS!!

**Starting pay of $16.50/Hour

We cover airport badging fees and employee's parking!

Hyde Park Hospitality, LLC (HPH) is a strategic partner with Airport Dimensions and Sodexo at The Club - located within the Louis Armstrong New Orleans International Airport. HPH brings both experience and expertise to every level of food service and customer care.

We are looking for a Team Lead with flexible availability. The Team Lead will be responsible for overseeing a team of 6-10 employees per shift and is available to work opening shifts and closing shifts.

Team Lead Job Description

The role of the Team Lead includes working within established corporate policies and procedures to achieve customer satisfaction, company standards of quality and safety, through quality customer service, communication and general problem solving, as well as following through on administrative and operational activities of assigned team members under direction of the Operations Manager. In addition, the Team Lead shall perform a full range of bartender, concierge and customer service duties in support of company and customer operations. The Service Lead will have working knowledge of operational policies and procedures and the general management of all positions.

The Team Lead role is integral in championing a positive customer experience by ensuring service standards are upheld; that the lounge staff are consistently utilizing best practices and providing high quality customer service. The responsibilities of this position require Leads to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.

In addition to following policies and procedures, principal responsibilities include, but are not limited to:

Customer Interaction: Work to ensure positive customer experiences are consistently achieved.

Food Quality: Making sure buffet line and food quality exceeds standards. Manage food safety policies and procedures.

Team Management: Under the direction of the Manager-Assisting in managing staff breaks, shift changes and shift meetings.

Office Administration: Ensuring the “Shift Note” is completed at the end of your shift. Assisting with inventory as needed.

Team Lead Job Requirements

The Team Lead possesses a commitment in providing high quality customer service and contributes in consistently ensuring the lounge is a top-notch operation for our employees and guests.

Team Lead Essential Job Functions:

Must be able to perform the following essential duties complying with company standards:

• Ability to cooperate with peers, customers, and members of management of diverse nature who may hold divergent views

• Assist with opening and closing procedures as directed by the Operations Manager.

• Pass and maintain all necessary licenses and certifications including, but not limited to, state liquor seller-server certification (TIPS/TABC) and state/local health department food handler certification

• Ability to handle the stress of a fast-paced work shift up to eight (8) hours

• Ability to speak effectively in one-on-one and small group situations before customers or Company team members

• Ability to read and interpret basic documents, and comply with all company policies and procedures

• Ability to solve practical problems and deal with a variety of passenger/customer issues

• Ability to interpret instructions furnished in written, oral, diagram, or schedule form

• Ability to bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walk

• Must be able to lift 40 pounds, 40 inches high without the aid of another person

• Must be able to push and/or pull 120 pounds with the assistance of a wheeled cart

• Ability to perform tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipment

• Ability to follow all lawful safety, health and liquor rules and regulations

• Personal appearance and grooming that will present a favorable corporate and customer image

• Report to work on a regular and timely basis.

BENEFITS

• Medical Insurance (Health, Dental, Vision)
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

ABOUT THE COMPANY

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2023 for being one (ranked 24th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 90% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.

Job Type: Full-time

Pay: $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years

Restaurant type:

• Casual dining restaurant

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekends as needed

Experience:

• Hospitality: 3 years (Preferred)
• Leadership: 1 year (Preferred)

Ability to Commute:

• Kenner, LA (Required)

Work Location: In person