Address
Form of workAir Logistics Customer Care Specialist United States req110251
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Jamaica, Queens location is looking for a new Customer Care Specialist to join our Air Logistics team.
YOUR ROLE
Reporting to to the Air Logistics Customer Care Manager you will be responsible for ensuring that our customers have an exceptional experience each and every time they engage with Kuehne + Nagel. You will be responsible for direct interaction with our customers, proactive problem solving, customer follow up, interaction with our sales colleagues and ensuring that our Operational Care Centers (OCC's) have all of the necessary information to be able to execute on our customer behalf.
YOUR RESPONSIBILITIES
YOUR SKILLS AND EXPERIENCES
GOOD REASON TO JOIN
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $19 and $21. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-
ABOUT KUEHNE+NAGEL
With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Jamaica, Queens location is looking for a new Customer Care Specialist to join our Air Logistics team.
YOUR ROLE
Reporting to to the Air Logistics Customer Care Manager you will be responsible for ensuring that our customers have an exceptional experience each and every time they engage with Kuehne + Nagel. You will be responsible for direct interaction with our customers, proactive problem solving, customer follow up, interaction with our sales colleagues and ensuring that our Operational Care Centers (OCC's) have all of the necessary information to be able to execute on our customer behalf.
YOUR RESPONSIBILITIES
- You will maintain Real Time Visibility of our Customers' Transactions in AirLOG by Updating Route Maps and following the Air Logistics 2.0 Tag methodology.
- Drive all elements of the customer into our core operating systems and tools by requesting Business Profile creation/updates, customer quotations into AirLOG/QTAir and requisite Customer Wiki page.
- You will monitor, prioritize and balance customer specific needs on a daily basis by answering queries and requests through multi channel communication streams.
- Monitor SSC performance related to Customer Care processes.
- Collaborate with the Air Logistics Process Manager to drive SSC and automation utilization related to Customer Care processes.
- Collaborate with the Operational Care Centre to ensure we deliver on our service commitment by analyzing Customer KPI reports in order to communicate and assist the OCC in implementing corrective and preventative actions.
- Collaborate with the Revenue Cost Centre to ensure all quotes, rates and agreements with the customer produce accurate and timely billing while maximizing Gross Profit.
YOUR SKILLS AND EXPERIENCES
- 3-5 years of airfreight forwarding/ 3PLexperience
- Customer service experience
- You will have knowledge of rules and regulations for Air Logistics
- You will have time management and follow-up skills
- Outstanding organizational and multitasking abilities
GOOD REASON TO JOIN
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $19 and $21. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-
ABOUT KUEHNE+NAGEL
With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com
