Agent Concierge

Berkshire Hathaway HomeServices California Properties, award winner of the Real Estate Agency Brand of the year in the 26th annual Harris Poll EquiTrend Study and a leader in the real estate industry, is currently looking for an Agent Concierge to join our Studio City office.

The Agent Concierge provides sales associates with administrative, marketing, and social media support in addition to general office support and computer assistance. We are seeking a "Director of First Impressions" who is genuinely passionate about helping customers and clients while providing the utmost customer service experience.

Responsibilities:

Administrative

• As the first point of contact, providing administrative, clerical, and technical support to management and sales associates may include: assisting sales associates with sending and receiving company e-mails, providing computer assistance, ensuring forms are stocked, answering phones, greeting visitors, routing mail, prepare schedules and maintain lobby - on a daily basis.
• Maintain office equipment to ensure they are operating efficiently and assist sales associates with any troubleshooting needs, which may include Wi-Fi and internet issues.
• May assist with license transfer or annual license renewal.
• May train new staff and serve as back-up to other office staff.

Marketing

• Introduce new marketing materials/programs to Sales Associates.
• Assist in our online marketing campaigns and business development.
• Create brochures, flyers/postcards, marketing materials, and other promotional pieces.
• May create letters to clients, presentation materials, sales associate introduction cards, and prepare buyers and sellers guides.
• Capture and analyze data trends and generate reports.
• Conduct orientation training for new sales associates during the onboarding process and maintain and continuously update onboarding marketing materials.
• Assist new agents in setting up their office, accessing Multiple Listing Service (MLS), and training on computer applications, tools, and office equipment.

Social Media/Web

• Plan and publish daily content for social platforms (Instagram, Facebook, Twitter, YouTube), and interact with Social Media Influencers and bloggers.
• Create content and interact directly with customers, the marketing team, and the sales team.
• Make recommendations for edge-cutting social media content and help define social media direction.
• Be actively engaging with our clients and fans: re-sharing content, commenting on content, responding back to comments, as well as either answering messages or directing those people to the correct resource.
• Establish regular and meaningful social media reporting and share insights.
• Write and develop social media copy and maintain updates on our social media accounts.
• Work to consistently increase our social media reach and engagement with existing audiences and develop strategies to identify and capture new audiences to grow our online community and build brand advocacy.
• Set up and update client and customer sphere of influence databases; and create the farming database for sales associates.
• Maintain internet by updating the company website and sales associate's personal websites/pages.

Perform any additional responsibilities as requested or assigned.

Required Education & Experience:

• Associate's degree in Business Administration or related field; or equivalent work experience and knowledge.
• Experience in social media, social media marketing, and social media channels/platforms.
• A minimum of one plus years of administrative-related experience.

Required Skills:

• Knowledge of real estate, title, and/or mortgage business is preferred.
• Skilled in client servicing & creating, editing, and promoting various content.
• Competent technology skills include basic MS Office skills, experience with communication device technologies, and familiarity with iOs, Android, MAC, and PC platforms.
• Proficient in Adobe Creative Cloud, including Photoshop, InDesign, and Illustrator.
• Excellent interpersonal, written communication, and presentation skills.
• A strong customer-service focus and the ability to work as a member in a team-oriented environment.
• Ability to prioritize and handle multiple issues and projects concurrently. Strong organizational skills with a high degree of quality and detail orientation.
• Ability to work under pressure.
• Effective analytical, problem-solving, and decision-making skills.

Wage:

Actual wage is based upon education and experience.

Benefits:

Full suite of benefits including Medical, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, PTO.

Location:

Studio City, CA 91423