Agency Traffic Operations Manager

Compulse, the creative agency arm of Sinclair Broadcast Group, is looking for an Agency Traffic Operations Manager. This position is responsible for understanding all products related to the programmatic/OTT department and oversees the coordinators responsible for sending orders in a timely and accurate fashion. This person is in charge of the day-to-day operations of the programmatic department and is expected to support the team and ongoing customer relations. The Agency Traffic Operations Manager reports to the Senior Director of Agency Operations.

Responsibilities:

• Ensuring you and your team uphold SLA and KPIs for the team, overseeing that orders/tickets are sent within deadlines.
• Develop and implement new operational processes to improve efficiency and reduce costs.
  • Analyze data to identify operational inefficiencies and devise solutions to improve efficiency
  • Assist department management with ticket exercises
• Create reports detailing operations, performance metrics and identifying trends that may impact the team, including:
  • Ongoing analysis of team productivity
  • Rush reports and impacts the team
  • Overtime reports
• Manage employees to ensure that they are following established procedures and policies.
• Stay up to date on internal ticketing systems Op1 and AOS; become a subject matter expert in AOS.
• Understand and become the first line of communication regarding issues/troubleshooting for all programmatic and OTT services.
  • Work closely with Technical Account Managers on the resolution of issues.
  • Responsible for ensuring that tickets are placed within JIRA.
• Be the main point of contact for issues with ticketing systems, working closely with internal departments on any updates to tickets as needed.
• Reach out proactively to stations and internal departments to resolve issues.
• Coordinate with other departments, such as Account Management, to ensure that operations are running smoothly.
• Becoming the subject matter expert and go-to for CompulseMED (Lasso), Innovid (TV2), and other misc products. 
• Check pacing, geo-targeting, budgets, and BITS targeting within programmatic and OTT platforms to assist with troubleshooting issues.
• Responsible for ensuring that the rush queue, SLA breaks, and geofencing queues are managed day-to-day and cleared.
• Investigate makegoods starting with traffic systems, verifying findings with internal departments or Directors as needed.
• Ensure that internal documentation is up-to-date in all sections related to programmatic/OTT each month.
• Ensure that stations assigned to themselves or by agency directors are managed day-to-day.
• Work with agency management and team to resolve pending tickets that are outstanding.

Qualifications:

• Degree in marketing or equivalent work experience
• Four to five years of digital agency experience
• One to two years of managing a team; management experience
• One to two years of programmatic, OTT, display or video experience. Must have advanced knowledge of digital marketing products.
• Must be proficient in Microsoft Office products
• Must be organized and excel at multi-tasking
• Must be comfortable managing multiple campaigns simultaneously
• Strong written and oral communication skills
• Must be solutions-oriented