Ag Retail Loan Servicing Analyst

Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.
Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 11 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.
SCHEDULE: Full Time
TRAVEL REQUIRED: 0% - 25%
COMPENSATION: $57,361.00 to $106,984.00 base salary plus potential for variable compensation. Base pay is determined by your skills, qualifications, experience, and location. Farm Credit Mid-America/Rural 1st may compensate outside of the salary range for bona fide reasons not related to membership in a protected class.
About Our Opportunity
Our Ag Retail Loan Servicing Analyst provides exceptional internal and external customer service by supporting the delivery of consumer financial services and Loan Servicing needs. Responsibilities include ensuring the quality and accuracy of more complete customer and loan data within our Accounting and Servicing systems. Team members in the role answer and support critical questions from our internal and external customers ensuring a seamless experience. Our Analysts proactively solution to improve processes and workflow and focus on training and developing teammates, which includes monitoring the quality of work among the team.
How You Will Spend Your Time

• Establishes, develops, and maintains strong internal and external customer relationships by coaching others and consistently providing quality service that is timely, thorough, responsive, and exceeds customer expectations.
• Works with borrowers and internal partners to understand customer goals, and delivers value- added/ constructive financial information.
• Provides excellent customer service by answering internal and external customer phone calls and providing innovative solutions.
• Acquire and maintain expertise in accounting systems, association practices and procedures to provide technical support.
• Processes more complex financial transactions and Loan Servicing requests.
• Makes elevated credit decisions regarding collateral based on authority levels.
• Performs analysis of accounting requests by preparing accounting entries involving complex calculations and transactions.
• Complies with regulations by checking loans and being a compliance resource for the team.
• Adheres to records and retention guidelines.
• Monitors reports and takes further action as appropriate.
• Maintains the accuracy of credit bureau reporting.
• Drives cross functional initiative that positively impact the association.
• Acts as the voice of the team on cross-functional projects.
• Manages process improvements for the team.

Minimum Education & Experience
Associate's Degree or equivalent classroom hours plus four years of experience in Loan Servicing, accounting, banking or financially related customer support while using a variety of business software, demonstrating proficiency in Excel; one to two years of FCMA experience desired.
Mental & Physical Requirements
Stationary Position - Occasionally; Move/Traverse - Occasionally; Stationary Position/Seated - Constantly; Transport/Lifting - Rarely; Transport/Carrying - Rarely; Exerting Force/Pushing - Rarely; Exerting Force/Pulling - Rarely; Ascend/Descend - Rarely; Balancing - Rarely; Position Self/Stooping - Rarely; Position Self/Kneeling - Rarely; Position Self/Crouching - Rarely; Position Self/Crawling - Rarely; Reaching - Rarely; Handling - Occasionally; Grasping - Occasionally; Feeling - Rarely; Communicate/Talking - Constantly; Communicate/Hearing - Constantly; Repetitive Motions - Frequently; Coordination - Frequently.
Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our Total Rewards and Benefits.
Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.
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