Aftermarket Parts Specialist

Mission:

The main responsibilities of the function of the Parts Specialist are to ensure that the divisional objectives regarding aftermarket marketing product support and development are achieved. 

This is done by providing the right professional analyses, input and implement the Power Technique workflow for new products development, as well as ensure Marketing related project work is accomplished in time of product release to market.

The Parts Specialist together with Product Manager define and driving the implementation of a global Parts and Service Strategy for all Power Technique Portfolio product and oversee in local product companies the marketing responsibilities for master data management.

Responsibilities:

• Participate in master specification development with engineering and Factory Product Managers for all New Product Development (NPD) projects to ensure connectivity with Power Technique Service (PTS) deliverables such as: maintenance schedules, piracy proof solutions, branding strategies that defend aftermarket business, and supplier service agreements.
• Ensure efficiency and drive implementation of the Spare Parts Process (SPP) for all NPD projects. Have close collaboration with engineering, purchasing, technical support, supply chain, marketing, planning, and Customer Center (CC) to ensure spare parts are sourced and stocked at the North American Service Center (NSC).
• Accurately categorize spare parts to ensure item forecast translates into parts availability at stock to support all new machines during its first year in the field.
• Ensure captive business by defining service maintenance intervals, kits, and fluids are available in service configurator.
• Ensure recommended spare parts have been identified and are on service label and available for customers via Parts Online.
• Support Divisional Product Managers by implementing global marketing programs and strategies.
• Support Customer Center strategy for growth by supporting aftermarket programs such as: extended warranty, refurbishment projects, total cost of ownership, and creating kits.
• Collaborate with PTS Purchasing to ensure branding of fluids and filters are available where possible for Atlas Copco and Multi-Brand products.
• Collect and interpret information from the Product Project team meetings to ensure the current/future needs of our main markets with regards to Aftermarket Marketing and sales and translate this information into "Master Specifications" for new product development.
• Implement necessary workflow to develop our portfolio of services in the main markets where our equipment is sold as well as the branding principles.
• Ensure efficiency, accuracy and implementation of the marketing portion of the PTS Spare Parts Proposal process in all projects.
• Work in close cooperation with the Technical Support Power Technique Service colleagues with in Product companies.
• Have a good and close follow-up on the capital equipment projects ongoing in local product Companies related to your product responsibilities.
• Support the Customer Centers on daily questions regarding spare parts management and documentation material to improve product knowledge information.
• Ensure that all documentation and SPP process flow is achieved upon product launch.

What you can expect from us? 

What we offer:
    We offer amazing medical insurance benefits, maternity and paternity leave, Employee Assistance Programs, gym membership reimbursement, rewards for wellness checkups, and many more unbeatable benefits
    We contribute up to 8% of your salary into your 401K - full vested in 2 years
    We have a generous vacation and paid holiday schedule.
    You'll work in a climate controlled, state of the art facility where you'll enjoy what you do and will be treated with respect
    We'll pay you one thousand five hundred dollars every time you refer a friend or family member that gets hired
    We offer education assistance
    We have a self-service food market in our breakroom 
    Our employees stay and grow within the company
 

What we expect of you? 

Experience:

• Project management skills
• Aftersales and/or spare parts management experiences
• Minimum 2 years exposure to a similar aftersales environment

Education:

• Engineering, administration or Marketing degree
• Technical background will be consider a plus

Skills:

• Customer oriented and have a pro-active approach and analytical skills
• Can evaluate data and information
• Structure and prioritize tasks accordingly
• Good communication skills, including technical writing
• Capable to work in a multidisciplinary team in order to provide the highest level of customer service
• Proficient in MS Office; knowledge of MS Access is a plus

City
Rock Hill

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more. Were everywhere!
Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow. Here, your ideas are embraced, and you never stop learning.

Interested in being part of our team? Join us on our journey for a better tomorrow.