Aftercare Administrator

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are looking for an Aftercare Administrator to serve as a liaison between the organization and transplant centers. This position requires a large focus on administrative work, data entry, and meeting deadlines. This is a great opportunity for someone who is compassionate, detail oriented, and wants to play a role in the organ donation process!

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.
DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Tennessee Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life.

We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

• Communicates/collaborates with transplant centers nationwide to obtain post-transplant recipient information.
  
• Enters post-transplant recipient information into data system within established timelines.
  
• Prepares correspondence by phone, e-mail, and fax. Operates postage meter and prepares letters for mailing.
  
• Answers and routes incoming phone calls in a professional and courteous manner.
  
• Ensures continuity of donor family care with Aftercare Team and recommends process improvement where appropriate.
  
• Maintains proprietary and confidential information regarding the organization, donor families, and recipients.
  
• Performs other related duties as assigned.

The ideal candidate will have:

• High school diploma or equivalent required. Bachelor’s degree preferred.
  
• Strong interpersonal skills and the ability to work both independently and as part of a team.
  
• Task-oriented and strong attention to detail.
  
• Excellent written and verbal communication skills.
  
• Proficiency in Microsoft Office and Excel.
  
• Data entry and typing skills required.

We offer a competitive compensation package including:

• Up to 176 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon
  

DCIDS is an EOE/AA employer – M/F/Vet/Disability.

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position.