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As an Advisor Success Manager for The Global Travel Collection (GTC) you will be critical to the professional development, growth, engagement and retention of the companies' independent advisors and clients. You will act as an account manager, supporting the Independent Advisors by using data insight, industry knowledge, experience and an understanding of the resources and travel technology provided by GTC to consult and apply best practices, improve workflow, encourage adoption of tools, identify incremental revenue opportunities, and develop short- and long-term business goals.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.
Responsibilities- Manage and support a portfolio of independent advisors providing direction and consultation in-person, via phone, email, and / or video conferencing platforms.
- Demonstrate willingness and ability to effectively delegate all tactical and non-strategic support activities to the Office Coordinator and assist advisors in navigating internal departments designed to support our independent advisors. Escalate unresolved issues and monitor issue resolution.
- Foster and nurture consultative relationships with the Independent Advisors within your portfolio leveraging internal and external individuals and / or teams supporting GTC advisors.
- Conduct proactive consultative conversations with your portfolio of advisors, analyzing data trends to identify and recommend strategic and tactical solutions to support business growth and retention, summarizing the conversation and subsequent action items within the CRM.
- Demonstrates knowledge and support of advisor's overall portfolio of business along with their short-term and long-term goals through regular and frequent discussions that focus on business trends, preferred supplier utilization, technology and travel tools, professional development education opportunities, best practices and goal setting and execution.
- Build credibility and trust within your portfolio of advisors by effectively articulating and demonstrating the overall value GTC provides.
- Effectively collaborate with internal and external departments to support Global Travel Collection initiatives and goals including, but not limited to strategically onboarding and offboarding advisors.
- Ensure advisor adoption and engagement of GTC products and services.
- Proactively identify opportunities to create advisor value, streamline processes, and eliminate confusion or ineffective support within GTC.
- ASM - Leisure - provide admin rights to Advisors for cruise lines, tour operators and Travel Agent portals for vendors
- 5 to 7+ years of travel industry account management and / or operational experience (both preferred), experience working as, with, or alongside independent travel advisors is a plus.
- 3+ years of experience engaging with Independent Advisors/Contractors preferred.
- Growth minded and passionate about serving and supporting advisors.
- Skilled communicator with great interpersonal skills, proven ability to build and manage relationships.
- Prior live and virtual training experience is a plus.
- Demonstrated experience with analytical support using various reports and information.
- Strong verbal, written and presentation skills.
- Proven problem solver with ability to deescalate conflict and asses' potential risk.
- Working knowledge of the GDS - Sabre, Worldspan or Apollo a plus
- Attention to detail and highly organized.
- Clear understanding of the various industry fee structures, travel technologies and trends
- Proficient use of all Microsoft Office Products with an emphasis on Word, Excel, Teams and Power Point, as well as the willingness and ability to learn new technologies
- Working knowledge and previous utilization of a CRM tool is preferred.
Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
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Employment Type: FULL_TIME
