Adventure Troop Member - Cleveland

Adrenaline Monkey is an adventure and performance training facility thoughtfully designed for individuals and groups of any size, age, or ability. With a variety of active challenges, we know our guests (aka Warriors) will embrace adventure and be entertained with purpose for hours at a time. At Adrenaline Monkey, guests can experience:

• Ninja Warrior Obstacle Courses
• Rock Climbing
• Aerial Courses
• Vertical Adventures

Location: 26800 Renaissance Pkwy., Warrensville Heights, OH 44128

Job Description: An Adventure Troop Member is responsible for a varying number of activities throughout their shift, providing participants with a high-quality experience. Daily activities include, but are not limited to:

• Check-in members and customers for daily activities
• Ensure correct equipment is available for the adventure course and proper set up of all play areas
• Ensure events start on time and are paced accurately
• Provide supervision on adventure elements as needed
• Keep supervisor informed of issues and updates
• Assist in program coordination
• Be knowledgeable about prices, programming, and events
• Resolve all guest concerns and complaints and/or direct to the appropriate Manager
• Respond to all incidents, accidents, injuries, and altercations; complete and file corresponding paperwork as necessary
• Know and enforce the facility's policies, procedures, and rules
• Opportunities to provide adventure instruction and coach youth (based on experience)
• Complete special projects, daily assignments, and other duties as directed by management

Supervision Received: An Adventure Troop Member reports directly to the Supervisor/Manager on Duty.

Experience, Education, & Other Skills:

• Have the ability to work with a wide variety of ages from pre-school through adult
• Have sports experience or an interest to learn
• Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance are necessary
• Excellent communication skills, both verbal and written
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team Members
• Must take personal initiative for the betterment of the team and facility
• Commitment to the safety and well-being of others

Working Conditions and Physical Demands:

• Must be able to lift 40 pounds waist high
• Will be required to stand for extended periods of time
• Able to enter information on computers
• The facility has intermittent noise