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Form of workJob Description
Essential Job Functions:
Practice and promote exemplary customer service, including greeting every customer, answering questions and
Practice and promote exemplary customer service, including greeting every customer, answering questions and
offering information and suggestions as to offer appropriate food and wine/beer pairings.
- Respond to all customer calls or requests within 24 hours.
- Schedule and execute engagement events by conducting in-store tastings and supporting those scheduled for the store through third parties.
- Gain and maintain knowledge of products sold, pronunciation, origin and definition of industry terms.
- Ensure that federal, state, and local Alcoholic Beverage Control (ABC) guidelines are always met and check for valid identification.
- Drive sales by executing sales plans, corporate programs, and following merchandising standards.
- Stay current with seasonal and/or local trends in the industry.
- Work with store management and/or department managers to execute primary display and cross merchandising programs.
- Maintain accurate signage and follow division standards for display signage and shelf tags, including 90/20 sections.
- Conduct scan audits daily to ensure that tags and signage are accurate.
- Order appropriately, manage Computer Assisted Order (CAO) entries, and manage days' supply to meet the division's goals.
- Inspect the department for low stock, out of stocks, variety, rotation, taking corrective action when necessary.
- Communicate stock status/needs and sales plans to distributors.
- Maintain supplies, cleanliness and sanitation to health department and company specifications.
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
- Comply with safety procedures and identify and report unsafe conditions to store management.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or member of store management of any items in need of repair.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications:
- Must be 21 or older and legally eligible to work for an ABC license
- Working knowledge of Microsoft Office
- High School Graduate or GED equivalent
