Adoption Counselor

Under direct supervision, performs the day-to-day operational duties of the HSSA Adoption Lobby, including animal care, customer service, cash handling, retail merchandising, and facilities cleaning and restocking. Ensures the constant humane care and handling of all animals. Responsible for providing and maintaining excellent customer service relations between staff and the public at-large and HSSA employees and volunteers. Perform retail sales of merchandise at the main campus location.

Essential duties and Responsibilities:

• Represent the Humane Society of Southern Arizona in a professional, polite and enthusiastic manner.
• Provide welcoming service by greeting and assisting guests, and responding to guest inquiries and complaints to ensure excellent levels of customer service are maintained at all times.
• Match and evaluate adopters with shelter animals.
• Retrieve animals from kennels for visitation.
• Process adoption paperwork, including Microchip forms, Adoption Contracts, Medical Waivers and the Adoption Checklist.
• Promote repeat business and word-of-mouth advertising through the building of excellent customer relations.
• Promote and sell merchandise to the public.
• Enforce and maintain safety and cleanliness, and all health and security rules and procedures.

• Participate in and ensure the fundamentals of animal care including all record and reporting procedures, the safe handling and transportation of animals, and the proper cleaning and maintenance of the shelter facilities.
• Participate in Adoption Events for HSSA as assigned.
• In the absence of the Senior Operations Assistant, or as delegated, responsible for daily cash handling, credit card transactions, and bookkeeping.
• In the absence of the Senior Operations Assistant, or as delegated, responsible for Adoption Lobby merchandising, pricing, and inventory control.
• Observe animal health problems and refer for proper care and treatment.
• Coordinate all animal care procedures with Supervisors to ensure that best practices are followed and maintained.
• Coordinate all customer service complaints with Senior Operations Assistants to ensure that best practices are followed and maintained.
• Provide enrichment to animals as directed by Supervisors.
• Organize and maintain all materials necessary for adoption of animals, including but not limited to applications, contracts, office supplies, and educational and promotional materials.
• Responsible for the safety of the animals and the public.
• May train and supervise volunteers for the Shelter Department
• Perform customer service to the standards set forth in HSSA’s employee manual.
• May drive shelter vehicle in performance of shelter business.
• Perform other duties as assigned.

Working Conditions: Work is performed at an animal shelter in lobby/kennel/cat room areas. Potential exposure to zoonotic diseases, high noise levels, hazardous chemicals, and sharp objects, lift up to 50 lb. Job requires bending, stooping and reaching. Potential exposure of infectious diseases to owned animals.