Adoption Counselor

Adoption Counselors are responsible for greeting customers, answering phone calls, executing the adoption process, and providing customers with an excellent BVSPCA experience.

DUTIES & RESPONSIBILITIES

Customer Service

· All BVSPCA employees are responsible for providing excellent customer service to customers, animals, fellow staff, donor and all persons a BVSPCA staff member comes into contact with when working.

· Promote the BVSPCA in a positive manner.

· Communicate respectfully with others.

· Create a positive work environment by limiting negativity.

· Be efficient, a team player, positive and proactive in problem solving.

Animal Care

• Maintain and create animal records by accurately recording adoptions, return to owner, and transfers on PetPoint software.
• Assist with keeping inventory and ordering supplies.
• Create and take payments with accuracy.
• Ask for and obtain donations from customers.
• Inform and educate customers politely and without judgment.
• Answer customer questions in a polite and accurate manner.
• De-escalate situations when needed and solve problems when necessary. Keep management within the loop. Follow protocols.
• Assist fellow staff when needed. This includes intakes, volunteers, veterinary center, kennel attendants and other staff.
• Use and maintain software. Create records accurately and efficiently. Maintain paperwork and files accordingly.
• Clean and maintain the cleanliness and organization of Adoption Center, retail, and work areas.
• Take in, sort, and put away donations. Assist customers by answering questions.
• Assist with different programs including TNR, enrichment, fostering, pet food pantry, and others.
• Other duties as assigned.

Diversity and Inclusiveness

• Work effectively with individuals and colleagues from diverse communities and cultures.

Safety

• Ensure a safe work environment; following all safety guidelines and modeling safe work practice.
• Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.
• Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols.

QUALIFICATIONS

• A high school education or equivalent.
• Ability to lift 50lbs.
• Ability to multitask under high-pressure situations.
• Work in loud environments on hard surfaces.

WORKING CONDITIONS

• Work is performed in a shelter setting.
• Frequent bending, reaching, kneeling, and standing for long periods of time.
• Regular sitting at a computer workstation 2-4 hours per day to input adoption data.
• Subject to animal bites and scratches while handling animals.
• Repeated lifting and carrying of animals weighing up to 50 pounds.
• Consistent exposure to animals and animal allergens under conditions with limited alternatives available.

Job Type: Full-time

Pay: From $14.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Weekends as needed

Application Question(s):

• Are you available to work evenings and weekends?
• Do you have full time availability? (40 hours/week)

Experience:

• Customer service: 1 year (Preferred)
• Animal Welfare: 1 year (Preferred)

License/Certification:

• Driver's License and/or reliable transportation (Required)

Work Location: In person