Admitting Supervisor, Er

Title:Admitting Supervisor

Location: Long Beach, CA

Department: Admitting

Status: Full-time

Shift: Night

Pay Range*: $33.11/hr - $48.04/hr

At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.

This position requires full understanding and active participation in fulfilling the mission of Long Beach Medical Center. It is expected that the employee demonstrates behavior consistent with our core values :Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Long Beach Medical Center's strategic plan and participate in and advocate performance improvement/patient safety activities. The Admitting ER Supervisor reports directly to the Admitting Manager. The supervisor is responsible for the admitting employees working in the emergency room and the quality control representative. The ER admitting department is 24/7. The supervisor ensures that the department operates efficiently and effectively by providing educational and training information to the team. Assists in completing staff evaluations. Assists with the cash drawer and deposit as needed. Stays within the department budget and works on minimizing overtime. The supervisor participates as a member of the management team and helps to resolve issues as they arise. Promotes a positive team environment and maintains effective working relationships with all team members. Fills in when needed to ensure there is coverage and that all tasks are completed. Responsible for working and updating accounts on the work-queues. Employee exhibits independent judgement and has a thorough understanding of department and hospital procedures.

Ability to supervise and lead the activities of the team to ensure work objectives are met.

Ability to assist in improving and sustaining the department engagement survey score.

Ability to define problems, collect data, establish facts, research problems and solve issues

Monitors and manages work queues daily.

Ability to interpret insurance benefits, authorization requirements, and admission requirements.

Ability to role model outstanding customer service skills using "Simply Better" and AIDET principles.

Ability to communicate effectively in written and verbal form.

Ability to interact in a positive and constructive manner and promotes conflict resolution.

Serves as a knowledgeable and available resource to the team.

Assists in reducing employee turnover and helps to build employee job satisfaction.

Ability to be at work and be on time.

Ability to follow company policies, procedures, and directives.

Ability to prioritize and multitask.

Performs other duties as assigned.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Qualifications/Work Experience

Minimum of 3 or more years of supervisory experience in ER admitting, business office, physician office

Or healthcare equivalent.

• Knowledgeable and familiar with all aspects of the admitting department.

• Strong customer service skills.

• Ability to communicate effectively in both written and verbal form.

• General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal,&Cal-Optima.

• Bi-lingual (English/Spanish, or English/Vietnamese) preferred.

• Positive work ethic.

• General computer skills required including electronic medical record and Microsoft Office.

• Knowledge of medical terminology

Education:

High School Diploma or GED. Some college preferred.

Medical terminology course or certificate preferred

Job Type: Full-time

Pay: $31.11 - $48.04 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• ER
• Magnet hospital

Medical specialties:

• Emergency Medicine

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift

Ability to Relocate:

• Long Beach, CA 90806: Relocate before starting work (Required)

Work Location: In person