Admissions Information Center Associate (Aica) (Student Services Professional Ii)

Job Title

Admissions Information Center Associate (AICA)

Classification

Student Services Professional II

AutoReqId

534330

Department

Admissions

Sub-Division

Student Transitions

Salary Range

Classification Range $4,610 - $6,556 per month

(Hiring range depending on qualifications, not anticipated to exceed $4,610 - $5,097 per month)

Appointment Type

Ongoing

Time Base

Full Time

Work Schedule

Monday - Friday, 8:00 AM - 5:00 PM; occasional early morning, evening and/or weekend hours.

About CSUF

Standing on 241 acres at the heart of Southern California, the university was founded in 1957 and has grown into a population of over 39,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California's revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty and administrators through orientations, training programs and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, Fullerton Arboretum, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.

Job Summary

It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from a variety of career disciplines that share in the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.
About the Position: 

The Office of Admissions is responsible for determining student eligibility for admission to the University, processes and evaluates applications and transcripts, determining residency status, and reviewing appeals for exception to University Policy. This is an exciting opportunity for technically savvy, helpful, resourceful individuals looking to take the next step to further their career in a dynamic field that is essential to the success of the University. We are seeking an exceptional individual to join our team as the Admissions Information Center Associate (Student Services Professional II). The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

Under the general supervision of the Assistant Director and/or Associate Directors/Director of Admissions, the Admissions Information Center Associate (AICA) assumes responsibility for operating the customer facing aspect of the Office of Admissions by identifying and setting goals, anticipating client needs and being planful and proactive in implementing resolutions. The Admissions Information Center Associate is independently responsible for the recruitment, selection, hiring, training, making assignments for, evaluating, coaching, and mentoring 10-20 Admissions Ambassadors (student assistants) who are responsible for supporting and implementing assigned projects and programs.

The Admissions Information Center Associate provides admissions related policies and procedures to prospective students, applicants, and the campus community. The Admissions Information Center Associate is a first point of contact for the public in providing application information, Admissions Information, and admissions programs for prospective students, parent and family members, high school and community college counselors, and other university guests. Uses professional decision-making abilities to address client needs and make adjustments in service as needed.  Will use initiative and creativity for situations involving changing guidelines and regulations where guidelines must be applied to unusual circumstances and recommend solutions to problems for which precedents may not exist. They will troubleshoot resolutions, being cognizant of the impact to other departments (Registration and Records, Outreach and Recruitment, Financial Aid, Student Business Services, Orientation, Educational Partnerships, Transfer Adult Re-entry Parenting and Pregnant Student Center, Dean of Students Office, Disability Support Services, Student Health and Counseling Center, etc.) and coordinating with them to lessen said impact. The Admissions Information Center Associate is knowledgeable of academic qualifications of undergraduate and graduate applicants and utilizes established guidelines, regulations, precedents, and sound judgment in applying University policies and procedures relating to applications, admissions, and/or transfer credit, including admissions appeals, residency for tuition purposes and admissions decision notifications. The Admissions Information Center Associate will need to utilize sound judgment based on laws, precedent, enrollment targets and timelines in order to resolve sensitive and potentially volatile situations with applicants and their families. Must be tactful in communication and responsive to the client's needs and expectations. Provides backup for student staff, performs customer service, document processing, and data collecting techniques for the Admissions office, in order to meet established goals. Will take charge of the continued maintenance and development of Service Now, the email ticketing system utilized by the department, making requests for upgrades and edits to the system as needed. Will take responsibility for implementing change of majors as requested. Will lead the student staff in developing a vibrant and engaging social media presence for the department to inform and provide up to date communication with prospective/incoming students. Coordinates and provides support for other major programs and projects sponsored by the department. In addition, there is the responsibility to recognize specific Admissions Office needs and make recommendations to develop creative approaches for possible implementation to meet these needs. The Admissions Information Center Associate commits to contributing to provide the highest level of quality service, professionalism, and a total team environment. Other duties as assigned. 

Essential Qualifications

Bachelor's degree or the equivalent from an accredited four-year college or university in one of the behavioral sciences, public administration, business administration or a job-related field and two years of professional experience in one of the Student Services program areas or a related field. A master's degree in a job-related field may be substituted for one year of professional experience. Additional specialized and relevant experience may be substituted for the required education on a year-for-year basis.

General knowledge of the methods and problems of organizational management, research, and interview techniques. Ability to interpret and apply program rules and regulations, obtain factual and interpretative information through interviews, and advise students individually and in groups on complex student-related matters. Ability to reason logically and use initiative in planning work assignments and in implementing long-range program improvements. Ability to plan, develop, coordinate, supervise, and organize programs and activities. Ability to interact with a diverse student population, faculty, staff, and the public. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to establish and maintain cooperative working relationships with a variety of individuals. Excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities, and of the overall organization.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications

Understands and is well versed in CSU application, process, timelines, and software system. Experience in a highly automated environment. Experience in providing exceptional customer service and ability to interact with diverse populations of students, faculty, staff, and the general public. Experience in explaining the application, admission deadlines, criteria, and evaluations. Experience in guiding student staff. Ability to safeguard the confidentiality and security of records.

Special Working Conditions

Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Additional Information

California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the University's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.
 
If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position. 

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.
Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. 
 
California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).