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SalaryWe are looking for an Admissions Concierge!
We value quality care as well as a productive, rewarding workplace culture.
Our comprehensive benefit package includes Excellent Pay, Tuition Reimbursement, Paid Vacation Time, Paid Sick Time, Group Health Insurance, Dental and Vision Insurance, Life insurance plans, Disability plans, 401K
The Admissions Concierge has an essential role in overseeing an effective admission process. You will work collaboratively to ensure our residents receive the high-quality care our community and markets have grown to expectat our facility. You will manage the admission process, ensuring all necessary documents are received for admission. Time Management, and multi- tasking will be necessary for working with patients/families on admission documentation, including completion of , Resident Admission packet, Census Correspondence, Room Readiness, PCC/CRM data entry, Guest Relations, and corresponding with your Hospital Liasons and Administration. Our staff and residents will rely on your knowledge and detail to achieve the best patient experience.
Role Responsibilities
- Review and assist with CRM Dashboard for accurate reporting via Forecast and other communication platforms.
- Reconcile AM/PM Census, balancing to detail Census Report, and Action Summary Report.
- Effectively oversee Bed Management process.
- Collaborate with Transitional Advisors on communication with incoming referral, and admissions on CarePort, and other referral platforms.
- Timely PCC data input including patient demographics, resident representative, POA, and Guardian information.
- Collaborate with Transitional Advisors on CRM reconciliation.
- Complete daily Forecast for Team review via Census call, Morning meetings and/or standdown.
- Overseeing Guest Relations and Concierge initiatives including patient rounding, assisting with testimonials, and promoting positive outcomes.
QUALIFICATIONS
- Must possess, as a minimum, a GED, or High School Diploma, with 1 years’ experience. Preferred associate degree in healthcare, business or similar with 1 year experience
- Must meet health assessment requirements regulated by the state.
- Must be capable of performing the essential functions of the job.
- Must have initiative, patience, compassion, self-motivation, and solution oriented.
- Must meet health assessment requirements set forth by the policies of this facility and the state,including medical and physical exam, two stage Mantoux skin tests and one-step annually or Xray.
- Must be able to mobilize from center to center within assigned coverage territory.
- Must be able to sit, stand, and walk for an extended period, bend, and able squat, kneel, and bend frequently
