Admission Coordinator I

Pikes Peak Hospice and Palliative Care is looking for an Admissions Coordinator I to help with the admissions process of hospice patients.

LOCATION:  Colorado Springs, CO 

STATUS:  Full-time

SCHEDULE: Tuesday-Saturday 8:00am-5:00pm

HOURLY PAY RANGE: $20.06 - $24.97

SUPPLEMENTAL PAY: Based on position, schedule and/or availability: Overtime

MILEAGE AND EXPENSE REIMBURSEMENT: Sixty-two and a half cents per mile – one of the highest in the industry!

CULTURE, BENEFITS AND PERKS: 

• We value diversity, equity and inclusion and know it matters for our team members and our patients. We provide welcoming, supportive and inclusive care to our patients and a work environment where all team members feel respected and valued.
• We support a culture of work-life balance and provide team members with two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life. 
• Low healthcare premiums: no increases in five out of the last seven years, including 2023
• Employer pays over 90% of employee medical premium in some plans
• Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000 
• Healthcare Benefits are effective on the 1st of the month following date of hire
• Extensive Paid Time Off (PTO/Vacation Pay/Sick Leave) and EIB (Extended Illness Bank): accrued
• Seven Paid Holidays with an additional Floating Holiday
• 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
• Company-Paid Life and AD&D Insurance
• Career & Logo wear 
• Education Reimbursement Program
• Clinical Career Ladders
• Certification Pay
• Generous Discover-a-Star Team Member Referral Program
• Robust Team Member Service Awards
• Early Wage Access
• Legal and Identity Protection

REWARDING WORK YOU WILL DO:

Provides excellent service to internal and external customers in regards to Hospice, Palliative and Home Health services.  Coordinates the intake of referrals and admission of patients according to admission criteria and appropriateness. Collaborates with team members as to the appropriate programs and requests assessment visits.

• Answers incoming calls and provides information regarding hospice, palliative and/or home health care programs and admissions criteria to external and internal customers.
• Provides information to patients, families and facilities to explain care options including in the home, long-term care, assisted living care and/or hospice inpatient facility settings.  Effectively works with discharge planners and referral sources.
• Works closely with Business Development and/or Clinical team/staff to ensure timely patient care.
• Receives and documents complete referral information, schedules assessment using the computer based appointment system, determines insurance coverage, and helps coordinate admission process.
• Collects and verifies insurance coverage information and forwards to appropriate hospice staff as requested.
• Meets with families and patients to provide Explanation of Benefits on a periodic basis. May verify insurance coverage, order durable medical equipment, and forwards documentation to appropriate personnel.  
• Acts as an ambassador providing tours and general information about services provided by the hospice palliative and/or health care programs.
• Other duties and projects as requested.

WHAT WE ARE GOING TO LOVE ABOUT YOU:

• Minimum Education:   High school diploma.  Degree from an accredited university in medical, business or human relations preferred.
• Minimum Experience:  One (1) year clerical/customer service experience (in a healthcare environment preferred).

PHYSICAL REQUIREMENTS:

• Ability to lift/carry a minimum of 30 lbs.

Pikes Peak Hospice and Palliative Care is affiliated with Care Synergy, a nonprofit network of community-based hospice and palliative care organizations serving Colorado’s Front Range and the Region’s Largest Home Health, Hospice, and Palliative Care Network. Care Synergy provides mission support services to better equip Pikes Peak Hospice and Palliative Care to operate as a distinct and independent organization while working together to share best practices and serve more Coloradans along the Front Range.

If you need assistance completing the electronic application please contact our Talent Acquisition team via email at cs-recruitment@caresynergynetwork.org. You may also call the Human Resources Department at (303) 228-5647. Applications can be completed in-person at any one of our affiliate office locations.

The Organization does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, disability, creed, ancestry, genetic information, marital status, sexual orientation/identity, transgender status, military or veteran status, or any other characteristic protected by federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classifications.