Admin/Scheduling Assistant

ABOUT THE JOB

Stannah Stairlifts is growing, and we're looking for an experienced, outgoing individual to strengthen our team in Massachusetts. The Admin/Scheduling position is a wonderful opportunity to work with a world-class employer, which enjoys an excellent reputation (take a look at Stannah USA's reviews on Trustpilot!)

Qualified candidates will be comfortable working alongside both our management and sales teams. This position would suit a conversational person who enjoys multitasking.

You'll be responsible for assisting the Operations Manager, handling inbound calls and giving customers a positive impression of the company. You'll also provide general support for our sales and service teams and contribute to a friendly and efficient working environment.

Good candidates will be well-organized "multi-taskers", with strong time management and people skills. Previous office experience is preferred.

Major Responsibilities/Activities

• Answer phones with confidence and a polite demeanor
• Initiate a positive client experience during phone calls, helping people to take the next step in the sales/service process.
• Troubleshoot over the phone when possible.
• Schedule appointments and deliver messages, as needed.
• Build an understanding of the company’s products and services.
• Basic knowledge of Microsoft Word, Excel, Outlook, etc.
• Represent the company responsibly while maintaining confidentiality.
• Be a team player; develop good working relationships with all other departments of the company.

Qualifications

• An outgoing personality, with strong listening skills to respond to customers’ needs and deliver messages accurately.
• Good attention to detail, to keep notes of conversations and provide helpful information.
• Patience and empathy to work with a mostly elderly customer-base.
• Customer service/Office experience
• Basic experience of basic data-entry on a computer, emailing, word-processing and spreadsheets
• At least one year of office experience

Benefits

• Our excellent benefits including Medical, Dental, Group Life, Accidental & Disability Insurance
• Three (3) weeks paid vacation to start with 11 paid public holidays per year
• 401K Plan – Stannah will contribute 3% of your Gross earnings
• Quarterly Performance Plan Reviews.

Company Overview

Stannah is a British-based company that was founded over 150 years ago. We’re one of the world’s largest suppliers of stairlifts and have been expanding throughout the US and Canada since 1992. Our US team serves direct sales markets in New England and California, and a dealer network that stretches from Maine to Hawaii. Despite rapid growth, we’re still a family-owned business and enjoy unusually long employee-retention; people like working at Stannah and we care about developing our employees. Come and join our team!

Stannah Stairlifts, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender, gender identity, sexual orientation, and veteran status.

Schedule:

• Monday to Friday

8:30AM – 4:30PM

Ability to commute/relocate:

• Franklin, MA

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Office: 1 year (Preferred)

Ability to Relocate:

• Franklin, MA 02038: Relocate before starting work (Required)

Work Location: In person