Administrative Office Coordinator

This recruitment is open until filled

Bartlett Regional Hospital is searching for an experienced professional to join our team as an Administrative Office Coordinator!

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Job Summary:

The Administrative Office Coordinator, also known as the Case Management Coordinator, is responsible for coordinating travel, assisting patients with screenings and applications for financial resources, coordination with insurance companies, supporting registration and admission processes, and assisting with transition care planning as assigned by nurse or social worker case managers across the continuum of care. The incumbent will cross train to our other Case Management Coordinator position and will learn roles within the patient access services (PAS) and patient financial services (PFS) departments as it relates to Case Management.

What You Will Do:

• Serves as central coordinator of medical travel for all hospital units; including obtaining insurance authorization and completion of required forms. Primarily, this relates to Medicaid travel, but may include other scenarios.

• Assists with delivery of Medicare notices when indicated or assigned.
• Attends daily multi-disciplinary treatment team meetings.
• Provides support to case managers in completing post-acute care arrangements as assigned. This may include making referrals, following up with post-acute care providers, and other needed communication.

• Screens patients for Hospital Presumptive Eligibility (HPE) when indicated and assists patients with application for benefits.
• Assists patients with completing Bartlett Charity Care Program and Medicaid Gen50 applications.
• Follows up with patients on incomplete Charity or Medicaid Gen50 applications.
• Supports Patient Financial Services (PFS) and Patient Access Services (PAS) functions as assigned by department director.

• Cross trains to the other Case Management Coordinator position

Minimum Qualifications for the Job:

• Education: High school graduation. Some college preferred; social work, human services, nursing, or other related field.
• Experience:Three (3) years of administrative experience.
  • Substitution: One year of administrative experience working in a hospital, physician's office, clinic, or related work setting, may substitute for the 3 years of administrative experience.
• Preferred Skills:Excellent time management, interpersonal, and customer service skills.

Internal Hires:Pay rate will be determined based on applicable personnel rule or union contract terms.

Practice Notices:

• To ensure our hospital provides the safest environment for our patients and staff, all newly hired employees must provide evidence of being fully vaccinated against SARS-CoV-2, the novel coronavirus that causes COVID-19. If you are interested in becoming vaccinated, are partially vaccinated, or would like to request an exemption for religious or medical reasons, please contact the Human Resources Office for more information.
• All new employees are required to produce negative drug screen prior to start of employment.