Administrative Floater (937)

Job Summary

File office notes in patients’ medical record, answer phones, schedule appointments, pull and file charts as well as other medical records duties, greet and check in patients, collect co-pays, balances, etc.. Cross train in all areas of the front office

Experience

Must have at least 1 year experience in fast paced business office. Medical office experience is preferred. Will consider other combinations of work experience and settings with customer service background.

EDUCATION

High school diploma or GED required. Certifications or attended classes in Medical office Assistant or Insurance Verification preferred.

WORKING CONDITIONS

Works in a fast-paced, well-lit, comfort controlled medical office. Work may be stressful. Interaction with others may be constant and interruptive. Occasional irregular hours. Frequent exposure to communicable disease, toxic substances, medical preparations, and other conditions common to a clinic environment.

PHYSICAL DEMANDS

Requires sitting, data entry, and viewing computer screens for long periods of time; also stooping, bending, and stretching. Occasional lifting. Requires manual dexterity sufficient to type 40 wpm, operate a key board, calculator, telephone, copier, fax, and other office equipment as necessary. Vision should be correctable and hearing within a range discernible to telephone/paging contacts.

PERFORMANCE REQUIREMENTS

Knowledge of business office procedures. Possess good written and verbal communication skills. Ability to speak to patients and answer the telephone in a professional manner. Must read, understand, and follow oral and written instructions. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with physicians, patients, employees, and public. Always presents a professional image. Ability to do detailed and accurate work. Utilize time management skills. Recognize, evaluate, solve problems, and correct errors. Maintain productivity and work independently. Will require demonstrated proficiency in Microsoft Office products and ability to use electronic medical records system. Will work on headset and computer for multiple hours at a time. Must have demonstrated ability to interact with diverse groups of people and to quickly change priorities as needed.

Float I : Ability to cover & work check in/out efficiently when needed with 2 weeks training, scan insurance cards, review updated & new paperwork along with making changes for them in EHR system, collect and post copayments, arrive and check in patients in EHR system, enter insurance information & have verified, search & enter new patients, knowledge of how to enter & archive insurances. Collect & post cosmetic payments, deductibles & coinsurance, schedule follow up appointments, process care credit, electronic check payments, enter Alle & Aspire coupons/points.

Float II : All of level I along with being able to post & collect payment for products, ability to check faxes & voicemails, understanding insurances eligibilities, collect payments for current balances owed and able to create quotes for patients. Ability to cover and work chart prep, medical records and scanning efficiently.

Float III : All of level I & II along with being able to open the office and/or close the office, ability to check patients out and in, schedule appointments accurately, identify scheduling errors & correcting them, knowledge of participating insurances, ability to notice and discuss billing questions and/or issues with the patient, and be able to schedule blu light (PDT) appointments for patients. Ability to also know insurance verification to be able to back up, understand and know how to do end of day task along with credit card reconciliation

What we can offer you

Medical, Dental, Vision, paid time off, discounts on products, 401K, Life Insurance, Short Term and Long Term Disability just to name a few.

Additional Comments:

This full time position requires someone who can lift 25 lbs or more and can have the flexibility to arrive at 8:00AM to open and/or be the closer in the evenings after the last patient leaves.
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Note

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Medical office: 1 year (Preferred)
• Insurance verification: 1 year (Preferred)

Ability to Commute:

• Gastonia, NC 28054 (Preferred)

Ability to Relocate:

• Gastonia, NC 28054: Relocate before starting work (Required)

Work Location: In person