Administrative And Fulfillment Manager

Role Overview:

The Administrative and Fulfillment Manager is a tactical execution position, maintaining organization and efficiency of appeasements to consumers. The Administrative and Fulfillment Manager will own all aspects of fulfillment, office organization, and event planning. Specific responsibilities include reviewing fulfillment history, creation and review of reporting, executing fulfillment of digital and physical reimbursement, regularly reviewing office needs, and keeping documents updated and organized. This role is full-time in office, with some flexibility for working from home and hours in the office.

What You Will Do:

· Build reports and execute fulfillment of digital & physical gift cards, physical replacements, and coupons.

· Build relationships with vendor partners and continually improve processes and systems to provide efficiency.

· Identify duplication in reimbursement and make awareness of potential fraud.

· Prepare and present fulfillment needs to vendor partners, colleagues, and brand partners.

· Identify and stock regular office needs.

· Schedule and plan office events and prepare for office visitors.

· Maintain clean and orderly office spaces, including scheduling all regular maintenance with third-party vendors.

· Train and execute against all SOPs and SOWs.

· Investigate case fulfillment procedure, bringing awareness of any quality issues internally

· Engage in relationship building with brand partners and agents toward best in class communication

· Stay aware of industry trends and innovations to optimize current initiatives and contribute to overall business goals

· Synthesize actionable insights from data to empower brand partners in optimizing the consumer experience

· Create, maintain, post, and share Fulfillment information, documents, and procedures

· Participate in monthly meetings engaging in deep dialogue about the brands to enhance adherence with best practices and awareness of services

· Assess and take action on reporting & system work items to ensure cases and agents are updated with the best information and direction

· Intake and evaluate Brand Partner feedback and assess the need for Clear Direction, Space, Praise, Support, and Feedback to enhance outcomes

· Support and take action to deliver on internal departmental and company goals

· In partnership with knowledge management, training, systems, and vendor partners, share relevant information in a timely and consistent fashion

· Engage as needed in industry events

· Engage as needed in Brand Partner meetings and audits

· Any additional duties as determined by management

Who You Are:

· You have a bachelor’s degree in a relevant field

· 3-5 years in an account manager, retail sales, or project management role in consulting, retail, brand, or similar role

· Excellent communications, organizational, & prioritization skills

· Strong interpersonal skills and ability to engage with internal and external stakeholders at all levels, including engaging on questions, strategy, and presentations

· Ability to create compelling narratives from data and distill recommendations to brand partners

· Intellectual curiosity and critical thinking skills

· Strong technical mastery of Excel and PowerPoint

· Experience with consumer care

· Experience with account management a strong plus

· Experience working with data a strong plus

Hours:

Generally Monday – Friday 8 AM – 5 PM, but flexibility and some minimal travel are involved,

Some travel to company, client, customer and/or vendor locations as required (typically 2 – 5 times per year)

Salary: $40,000, pay schedule is monthly

Benefits:

401K – Employer contributes a percentage on top of annual salary into 401K

HSA - $1K for singles, $2K for families

Fully paid Medical Benefits

Fully paid Dental Benefits

Fully paid Vision Benefits

Life Insurance

Inclusive PTO policy

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Kent, OH 44240